Customer Service Representative

Customer Service Representative

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Representative opportunity with a trusted leader in title insurance, settlement services, and risk solutions, consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers. This position is Hybrid. Candidates must be within driving distance of Fort Mill, SC. The Customer Service Representative is responsible for the specific duties listed below.

Your specific duties will include:

• Respond to customer inquiries via phone, email, and written correspondence.
• Provide support for escrow, insurance, billing, claims, technical support, and related service areas.
• Resolve first-level and escalated customer issues in a professional and timely manner.
• Verify customer account and contact information.
• Research customer concerns and implement appropriate solutions.
• Escalate complex issues to supervisors or other departments as needed.
• Maintain accurate customer records, logs, reports, and documentation.
• Track and coordinate customer issues through resolution.
• Make outbound calls regarding customer accounts requiring additional attention.
• Assist with billing inquiries and coordinate resolutions with collections and internal teams.

Required qualifications for the position include:

• High School Diploma or equivalent required.
• 2+ years of customer service experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and conflict-resolution abilities.
• Strong attention to detail and organizational skills.

Preferred qualifications for the position include:

• Experience in a call center or service-focused environment.

Pay Rate Range: $21.00 per hour. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.