Field Service Technician

Field Service Technician

Provide On-Site IT Services and Support

Attention job seekers with 3-5 years of IT service experience and a passion for technology! Discover your perfect opportunity at Idaho's third-ranked best place to work in the small business category – the premier workplace in the IT industry!

At our core, we believe that our employees should have a sense of purpose at work and enjoy what they do. That's why we prioritize creating a workplace culture that inspires, motivates, and lets our staff have fun while taking care of business.

The Field Service Technician is responsible for deploying and maintaining high-quality IT services and support for our clients while on-site at their locations. This position is part of the Managed Services Team, requiring a passion for technology, exceptional customer service skills, and the ability to thrive in high-demand, diverse environments.

Overall Duties Include:

• Respond to on-site inquiries and requests for IT assistance.
• Identify, troubleshoot, and resolve technical issues for users.
• Build out, install, and configure network setups at client sites.
• Assist with the delivery and setup of firewalls, switches, and peripheral equipment.
• Monitor initial setup to ensure correct installation and operational continuity.
• Assess network performance, recommend and implement upgrades or improvements.
• Ensure milestones are achieved on-time, on-budget, and in scope, addressing issues proactively.
• Utilize and maintain helpdesk tracking software for client service requests.
• Attend and participate in daily morning meetings, maintaining open communication with the Service Coordinator.
• Track and monitor inventory of tools provided by the company.
• Participate in team and project review meetings.
• Track, follow, and report on project changes or updates to implementation schedules.
• Ensure strict quality of all project deliverables.
• Performs all other related duties as assigned by management.

Required Experience/Education Requirements:

• High school diploma or equivalent plus specialized training in electronics. Two-three years of experience in IT is also required.

Skills and Expertise Preferred:

• CompTIA A+, Project+, Network+ certifications (active and current).
• Basic comprehension of network setups and configurations.
• 3-5 years of experience working in an IT service team or MSP NOC team environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Experience with CRM software.
• Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP).
• Historically clean motor vehicle driving record, and ability to maintain a clean driving record.

Office is in Filer, Idaho.

$23-27/hour depending on experience. Potential for Quarterly Bonus and Profit Sharing.

100% employer-paid medical, dental, and vision for employees and their family with no vesting period.

8% company matching 401(k) with no vesting period.

9.6% company matching pension with vesting period.

Health Savings Account.

Life Insurance.

Long Term Disability.

Short Term Leave.

10 paid Holidays.

18 days Paid Time Off.

Company provided cell phone.

Fun working environment and culture.

Great opportunity for advancement.