Case Manager I, Community Programs

Job Description

Job Description

Applications Due By September 1st, 2026

Goodwill of Colorado

Job Description

Pay: $20/hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday 8:00am - 4:30pm 

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. 

JOB SUMMARY:

The Case Manager I, Community Programs, develops and implements a person-centered program for all assigned clients to achieve their individual goals, and provides intensive support services to develop the abilities necessary to maximize their independent functioning in a work and community environment.  

ESSENTIAL FUNCTIONS

Case Management:

• The Community Programs Case Manager I, will provide direction, supervision, and case management for all assigned clients. The incumbent will complete an initial person-centered plan and assessment, develop and implement an individual program plan, and document progress for the client. The Case Manager I, is also responsible for acting as the Chair for annual staffing meetings of unfunded clients and will function as part of the Interdisciplinary Team to plan and develop the person-centered program. The incumbent must plan ancillary activities for clients to include special staffing and initiate appropriate referrals for special services when necessary. It is critical that the Case Manager I, have the ability to encourage independence by assisting clients in problem-solving their personal and work-related problems by using accepted and innovative rehabilitation techniques and maintaining a proactive environment. In addition, the incumbent will teach proper work habits, interaction skills, and self-help skills through role modeling and programmatic intervention. It may also be necessary for the Case Manager I, to assist with medication administration, assist with assigned consumer transportation by completing all consumer pick-ups and drop-offs, and assist in any needed personal care of the consumer/client.

Client Care: 

• The Case Manager will be an active member of the team and will assist team members with all client care as needed. The client's care will include Activities for Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). The incumbent will assist the clients with the following ADLs: transferring, mobility, eating, toileting, administrating medications, and administrating gastrostomy tubes (g-tubes) services. The incumbent will assist the clients with the following IADLs: managing transportation, lunch preparation and set up, and managing communication. The incumbent will provide supervision at the beginning and end of the day to ensure the safety of clients when both exiting and entering the facility and transportation. The incumbent will also assist the clients during lunchtime, as needed, to ensure protocols are followed thoroughly. 

Client/Program Tracking and Reporting:

• The Case Manager I, must complete all necessary documentation, e.g. incident reports, program plans, charting, file reviews and final reports. It is critical that the incumbent maintain complete and accurate records and statistical data as required for all programs.  

Relationship Management: 

• The Case Manager I, will communicate and coordinate with other involved agencies and support personnel, e.g., residential staff, Case Management Agency, parents and guardians, The Department of Vocational Rehabilitation, and schools. The incumbent will keep the Program Coordinator informed of progress, considerations, and pertinent information. The Case Manager I, will deal effectively and calmly with non-routine situations following accepted guidelines and perform other duties as required by the Supervisor III, Program Coordinator

Research and Industry Involvement:

• The Case Manager I, is required to research and keep updated by reading trade journals as needed to be aware of trends, theories, or initiatives within Case Management and other applicable within the industry. The incumbent will seek out seminars and symposiums for ideas and stay current with trends in new software, tools, and resources available. The Case Manager I, must also maintain a working and current knowledge of 1205 Rules and Regulations, and Standards of the CARF and a good working knowledge of Goodwill of Colorado’s policies and procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A Degree in a Human Services field is preferred.  

Experience:

• Experience working with individuals with intellectual and developmental disabilities is preferred.   
• Medication Administration Qualification (or complete training within 30 days). 
• CPR/First Aid training or willingness to obtain training.

Other:

• It is preferred that the incumbent have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers. 
• It is also preferred that the incumbent have the ability to relate effectively to disabled persons, their parents, and guardians and be empathetic toward their needs. 
• The incumbent must have the ability to work independently, cooperatively, and to exercise effective planning. 
• The Case Manager I, must demonstrate flexibility within the framework and the pressure of established deadlines. 
• The incumbent must be able to write clear, concise, and accurate reports and plans, submit them in a timely fashion, and possess excellent time management skills. 
• The incumbent must have a working knowledge of community resources, and have the ability to program, train, and be creative in motivating clients toward individual success. 
• The incumbent must also conduct themself in a professional manner and maintain a professional appearance that enhances the firm’s reputation. 
• The Case Manager I, must have experience speaking effectively to various small groups in a presenting/informative role.
• Overtime may be required as well as some travel to attend meetings and required training.
• It is preferred that the incumbent have the ability to drive for company business*.

Background Compliance:

*Pursuant to C.R.S. §27-90-111 and CDHS Policy VI-2.4, any independent contractor, and its agent(s), who is designated by the Executive Director or the Executive Director's designee to be a contracting employee under C.R.S. §27-90-111, who has direct contact with vulnerable persons in a state-operated facility, or who provides state-funded services that involve direct contact with vulnerable persons in the vulnerable person's home or residence, shall:

1. submit to a criminal background check, and

2. report any arrests, charges, or summonses for any disqualifying offense as specified by C.R.S. §27-90-111 to the State.

Any Contractor or its agent(s), who does not comply with C.R.S. §27-90-111 and DHS Policy VI-2.4, may, at the sole discretion of the State, be suspended or terminated.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition. 

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS: View phone number on ziprecruiter.com or .

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 202 - Case Manager I, Community Programs

Dept Number: Varies – Integration and Employment Operations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - CONTINOUSLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - CONTINOUSLY

REACHING:

Above Shoulder - CONTINOUSLY

At Shoulder - CONTINOUSLY

Below Shoulder - CONTINOUSLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINOUSLY

Fine Manipulation - CONTINOUSLY

Repetitive Movements - CONTINOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - OCCASIONALLY – Driving*