Family Navigator [Case Manager, Family Support, Family Services, Human Services, Resource Navigator,

Job Description

Job Description:\n\nDescription:\nMake a Meaningful Impact — One Family at a Time\n\nAt Catholic Charities of Central Colorado, we believe that strong families build strong communities. As a Family Navigator, you’ll be the first point of hope and support for families navigating tough times — helping them find stability, access critical resources, and move toward long-term well-being.\n\nThis is more than a job — it’s a chance to walk alongside families with compassion and care. You’ll connect them to services that match their goals and needs, remove barriers standing in their way, and provide steady, strengths-based support when it’s needed most.\n\nYou'll conduct intakes and assessments, collaborate with partners across the community, and offer hands-on help that truly makes a difference — all while being backed by a passionate, trauma-informed team that believes in growth, equity, and continuous learning.\n\nIf you’re flexible, adaptable, people-centered, and ready to be part of meaningful change, we want to meet you. Availability for 1-2 evenings and one weekend day a month is needed to best serve families. You'll be supported along the way with paid training, team collaboration, and opportunities to grow.\n\nEssential Duties\nKey tasks and responsibilities to be performed in the role.\n\nClient Intake & Assessment\n\n Conduct intake screenings and assessments for families who are seeking emergency assistance \n Review and self-assign requests and needs from families that come through Initial Contact, Info and Family Support emails.\n\nCase Management & Follow-Up\n\n Provide urgent navigation efforts around financial assistance, including utility assistance, rent assistance, car repairs, hotel vouchers, and other client needs. This includes appointment scheduling, intake, initial needs assessments, and financial assistance funds for eligible clients. \n As allowed by capacity, develop effective case plans for a subset of families regarding parenting skills, family issues, economic stressors, parent/child relationships, and community connections. When possible, track measurable progress toward goals, acknowledge family strengths, resilience, and resources. Work toward keeping children safe in their homes and stable in school settings. Promote protective factors with families to ensure child safety. \n Document agreed-upon next steps and assign responsibility for each task. Follow up with families to assess progress and success with referrals, especially internal referrals to other Catholic Charities programs. \n Provide advocacy to entities involved with families, based on family needs, including but not limited to: welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves. \n Seek feedback from families and team members for program improvement. \n Support all Family Connections team members and volunteers in daily department operations and office coverage to serve all walk-in and scheduled clients with optimal customer service. \n\nData, Documentation & Reporting\n\n Consistently and accurately collect and enter data into designated database systems within five (5) days of service. Maintain organized and complete client files (hardcopy and electronic), program statistics, demographics, and reports. Take ownership of updating and managing data entry systems, spreadsheets, and tools, proactively identifying and resolving errors and recommending process improvements to ensure accuracy and reliability. \n Respond to financial requests (rent, gift cards, etc.) appropriately, following established request and approval processes. \n Submit accurate financial documentation and maintain accurate financial records. \n Actively communicate with and seek support from supervisor including information on number of referrals received and allocation of funds. \n Maintain up-to-date Release of Information (ROI) documentation annually, in compliance with privacy standards. \n\nClient Engagement & Community Partnerships\n\n Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations. \n Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services. \n Participate regularly in appropriate community meetings. \n Participate in ongoing training and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care practices. \n\nGrowth Pathway\nHow to advance within the role.\n\nCase Manager I\n• Typically requires a bachelor's degree and 0 to 2 years of experience in the role.\n• Performs work under direct supervision.\n• Handles basic issues and problems and refers more complex issues to higher-level staff.\n• Possesses beginning working knowledge of subject matter.\nCase Manager II\n• Typically requires a bachelor's degree and 2 to 4 years of experience in the role.\n• Performs work under general supervision.\n• Handles more complex cases.\n• Possesses solid working knowledge of subject matter.\n• Has successfully completed all required training and consistently demonstrates solid working knowledge and independent application of case management competencies, principles, policies, and procedures.\n• Provides leadership, coaching, and/or mentoring to junior staff (i.e., Case Manager I, Site Coordinator, Volunteers, Interns)\n• May serve as the organization’s representative in community and partner settings.\n• May provide case management leadership and coverage in the absence of team members, including leadership roles.\n• Exhibits team leadership through a servant-leader approach; proactively steps in to support team needs across functions and departments, offering constructive feedback and fostering collaboration.\n\nCompetencies\nSkills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.\nSuccess in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours — many of them are self-paced — and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.\n\n Willingness to work with clients and various vendors receiving payments, in order to help clients in crisis situations pay their bills. \n Ability to engage, foster, and maintain effective working relationships with a broad variety of families. \n Demonstration of empathy and compassion, using calm, quiet, and natural tones in interactions. \n Knowledge of child development (Protective Factors) and 2Gen (from supervisors) strength-based family support practices (FHI training), and ability to apply these practices when working with families and co-workers. \n Knowledge and application of Trauma Informed Care, Motivational Interviewing principles and practices and the Colorado Family Support Assessment. \n Proficiency in problem solving, planning, mediation, and conflict resolution. \n Demonstration of patience, understanding, and professional courtesy in team interactions, with contributions to daily team operations including welcoming guests, maintaining shared spaces, and supporting walk-in clients. \n Ability to use a Family Development approach to strengthen families and build support systems. \n Knowledge of family dynamics, systems theory, domestic violence, and social work theory/ practice. \n Understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity. \n Knowledge of community resources and systems. \n Commitment to ethical standards, including understanding and upholding The Code of Ethics for Client-Facing Positions through ethical decision-making, integrity, and professionalism. \n\nThis description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.\n\nRequirements:\nRequirements\nMinimum requirements to be eligible for the role.\n\nEducation & Experience\n\n Bachelor's degree in Human Services, Social Work, Psychology, or a related field preferred, with at least one year of full-time experience in direct client/family interaction.\n\nAlternatively,\n\n Associate's degree in these fields with 2+ years of full-time experience in direct client/family interaction is acceptable.\n 4+ years in Case Management, in lieu of degree.\n\nKnowledge & Skills\n\n Knowledge of common emergency assistance procedures, such as COPE (Citizen’s Action to Provide Energy) and LEAP (Low-income Energy Assistance Program). \n Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships. \n Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues. \n Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community. \n Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable). \n Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management. \n Ability to follow directions and interpret policies and procedures to ensure compliance. \n Exceptional attention to detail, particularly in data entry, documentation, and record-keeping. \n Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases. \n Knowledge of Human Services agencies in the area. \n Bilingual in English/Spanish is strongly preferred. \n\nOther Requirements\n\n Ability and willingness to work within the established structure and guidelines of Catholic Charities.\n High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.\n Valid driver’s license and reliable transportation.\n Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.\n Must successfully complete background clearance.\n\nWork Environment\n\n A majority of the assigned duties are performed in an office environment.\n The employee is subject to both inside and outside environmental conditions.\n Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.\n\nThis description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.\n\nCompensation\nThe salary range for this position is $20.60 - $22.75 per hour. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.\n\nPosition Classification\n\n Nonexempt\n Full Time: 40 hours per week\n Schedule: Monday - Friday, 8:00 AM - 4:30 PM\n\nBenefits\n\n Paid Leave\n \n 17 holidays (approximate) annually\n 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy.\n Spiritual Enrichment (2 hours monthly)\n Your Birthday!\n \n Health & Wellness Benefits Options\n \n Employee Assistance Program\n Dental Insurance\n Medical Insurance\n Vision Insurance\n $2,000 Dependent Life Insurance for spouse and each eligible child\n \n Income Protection\n \n Short-term Disability Insurance after 30 days of employment\n Long-term Disability Insurance after 6 months of employment\n Workers’ Compensation Insurance\n Life Insurance\n $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance\n \n Retirement Benefits\n \n Pension Plan (6% of wages plus interest) with 20% vesting after each year of service\n 403(b) Tax Deferred Annuities (TDAs)\n \n Other: We are a qualified Public Service Loan Forgiveness employer\n\nEqual Employment Opportunity\nCatholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.\n\nApplicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.\n*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*