Technical Field Service Representative II

We are Energy Systems the leader in industrial power solution sales service and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales service and rentals.

Major Responsibilities

• Perform technical skills including but not limited to mechanical electrical troubleshooting and repair of generators.
• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours weekends and holidays as directed.
• Perform scheduled preventative maintenance service and/or repairs of generators.
• Read and interpret operational manuals electrical schematics universal generator literature and work orders to perform required maintenance and/or repairs.
• Detect faulty operations defective material and report them and any other unusual situations to the service manager in a timely manner.
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
• Create reports for all work performed in FieldServio.
• Communicate report findings through but not limited to phone calls emails and in person communication.
• Conducting equipment commissioning for the industrial and MPS products.

Minimum Job Requirements

Education

• High School Diploma

Certification / License

• Valid Driver License

Work Experience

• 4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• Working knowledge of mechanical design AC and DC circuitry power generation wiring schematics and connection diagrams
• Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation; light tower pumps and heating products
• Working knowledge of diesel or gaseous engines
• Excellent troubleshooting skills the ability to make independent decisions and work with minimal supervision.
• Working knowledge of transfer switch operations
• Spark Ignited knowledge
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
• Ability to work and communicate well with others
• Ability to provide detailed reports within 24 hours
• Ability to manage and respond to emails texts and phone calls in a safe and timely manner
• Excellent conflict and resolution skills
• Able to observe identify and relay critical information to the company customers or coworker

Preferred Job Requirements

Education

• Associate degree in Electrical Engineering or Mechanical Engineering

Certification / License

• N/A

Work Experience

• 6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• N/A

Physical Requirements and Working Conditions

Production Environment (Includes professionals who are active on the shop floor) (For Field Technicians):

While performing the duties of this job the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects tools or controls; and to talk and hear. The employee is regularly required to walk stoop crouch bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance waist high up to 10 feet away. This jobs specific vision abilities include close vision distance vision peripheral vision and depth perception. While performing the duties of this job the employee will be working in the typical conditions of a manufacturing environment including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses hearing protection appropriate gloves clothing and shields for required tasks and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat snow and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience:

Unclear Seniority