Sales Support Representative (Hybrid)

Schedule: Monday to Friday 8am to 5pm

Overtime based on business needs

What you will do-

• The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete customer satisfaction
• Responsibilities include capital order entry, scheduling, and order management from conversion through delivery to the customer
• Supports 2–3 sales regions and collaborates with internal departments until the product is delivered
• Serves as a point of contact for Account Managers, responding to incoming calls and emails
• Responsible for overall customer and sales representative satisfaction related to order management
• Provides 2–3 sales regions with prompt, high-quality service and support across areas including order entry, conversion, order management (date matching, expedites), temporary requests, weld warranty replacements, sample orders, and troubleshooting order inquiries
• Effectively communicates with sales representatives, regional managers, and cross-functional teams (IBP, Schedulers, AR, Service Parts, Marketing)
• Accountable for relaying communication from customers and the sales force to internal teams regarding order management and changes to scheduled delivery dates
• Follows a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or by fax, while maintaining records in accordance with Stryker specifications
• Adheres to company, departmental, and regulatory procedures; identifies and documents productivity issues or concerns to support root cause analysis while building strong relationships and fostering teamwork across teams

What you need-

Required

• High school diploma or equivalent
• 2+ years of relevant experience
• Build relationships and foster teamwork with fellow team members, leadership and individuals within other departments

Preferred

• Bachelors’ degree

Pay rate will not be below any applicable local minimum wage rates.

$21.58 - $29.20 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.