Director, Enterprise Risk Management Issues & Events

Overview Director, Enterprise Risk Management Issues & Events

Do you want to be part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates? As part of Enterprise Risk Management (ERM), you’ll work with talented associates to provide oversight and guidance for our risk assessment programs and our risk and risk mitigation methodology that ensure our businesses effectively manage risk.

Enterprise Risk Management is a critical function within the firm’s second line of defense that establishes the bank’s approach to risk management and ensures adherence to strong risk management practices across the organizations. We are seeking a senior leader within our ERM team to lead our Issue and Event Management Program. This leader will ensure that our core capabilities to identify, manage, and resolve Issues and Loss Events are well managed, continuously improving, and identifying insights to improve Risk Management across the Enterprise.

The Director, Enterprise Risk Management will be responsible for ongoing management and continuous improvement of the programs within their scope. This includes ensuring that the issue and event management program establishes the appropriate risk management expectations across the firm in alignment with risk management best practices and regulatory expectations. This leader will also develop a vision for future enhancements, particularly in the space of data analysis and root cause analysis and ensure that this critical work continues to adapt to the changing needs of the organization over time.

The ideal candidate for this role will have strong experience in Risk Management within the financial services industry, ideally with experience across the lines of defense. Top notch problem solving, communication and analytical skills as well as the ability to drive decision-making with senior executives across all three lines of defense will be critical to success. Additionally, this candidate will possess significant leadership experience, including leadership of direct teams, program delivery, change management, and influence/collaboration with multiple stakeholders across the organization. 

Responsibilities

• Ensure effective management and enhancement of the bank’s Issues and Events Programs in alignment with business objectives and stakeholder expectations (including applicable regulatory frameworks)

• Drive cross-functional improvement efforts to the Issue and Event Management Program, including enhancements to enterprise-wide practices around Root Cause Analysis

• Drive proactive analysis and reporting around issues and events to identify enterprise-wide themes, trends, and opportunities for improvement

• Develop and deliver appropriate reporting to senior management and the Board of Directors

Competencies

The ideal candidate will be a seasoned risk management professional with strategic leadership skills, and a proven ability to operate effectively in a complex, highly regulated environment. Candidates should have a passion for leading risk management frameworks that improve our ability to be well managed and ensure we have a best-in-class enterprise risk strategy.

• Leadership:

  • Able to lead a team through change to drive a culture of strong risk management

  • Highly collaborative, energetic, results-oriented, and entrepreneurial in nature

  • Approaches risk management with a forward lean and an orientation towards innovation

  • Understands and embraces the power of technology, analytics, and automation to drive error-free execution from a second line perspective

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• Strong Business Judgment:

  • Able to employ judgment and experience to make rapid and complex decisions

  • Able to influence and build consensus among peers and senior leaders leveraging sound logic and intellectual horsepower

  • Able to identify critical issues and to resolve them quickly ​

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• Communication:

  • Able to identify critical issues and to resolve them quickly

  • Exhibits leadership presence with highly developed interpersonal, presentation, and communications skills (written and oral)

  • Communicates easily at all levels of the organization, as well as with external parties including regulators and consultants

  • Has good knowledge of the regulatory landscape in the financial industry and an ability to interact regularly with the multiple Federal banking regulators with jurisdiction over Capital One

Basic Qualifications:

• Bachelor's degree or military experience

• At least 9 years of risk management experience

• At least 7 years of experience in financial services

• At least 5 years of people management experience

Preferred Qualifications:

• 10+ years of experience leading risk programs, projects or initiatives across an organization

• 8+ years of experience in financial services

• 6+ years of experience in people management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $187,300 - $213,700 for Director, Risk Management

McLean, VA: $206,000 - $235,100 for Director, Risk Management

Richmond, VA: $187,300 - $213,700 for Director, Risk Management

Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).