Technical Support Specialist

Technical Support Specialist - Kansas City (ON-SITE ONLY) Type: Full-time About this role We are seeking a new member of our Technical Support Team, responsible for identifying, troubleshooting, and resolving a wide variety of issues related to our product. The role requires strong communication skills, troubleshooting ability, and a firm commitment to customer success and satisfaction. What we are looking for The Right Mindset You care deeply about your team, the customer experience, and making things work beautifully for both our customers and teammates. You're passionate about excellence in teamwork and work product, not just the technologies. You want to be part of something meaningful and see your work make a real impact. You have an interest in growing yourself professionally. The Experience Excellent communication and problem‑solving skills in client‑facing scenarios. Ability to intelligently prioritize workload to maximize overall customer satisfaction. Focus on quality documentation is strongly preferred. Prior experience with CRM ticketing systems (Zendesk, HubSpot, Salesforce, etc.) preferred. The Approach You put people first and bring out the best in others. You operate with urgency and focus on customer experience and satisfaction. You take extreme ownership of outcomes and results. What you’ll do Be part of a small team of support technicians, documenting and resolving issues for customers from a variety of contact channels. Work with integration and development teams as necessary to troubleshoot in‑depth problems. Document procedures, troubleshoot issues, and provide technical guidance to the team and stakeholders. Mentor and learn from teammates who share your passion for exceptional teamwork, customer value, and experience. What we offer The opportunity to work on challenging problems that matter. A team that values user‑centric thinking and quality craftsmanship. Competitive compensation and benefits. Professional growth in a collaborative, learning‑focused environment. The chance to do work you'll be proud to put your name on. Ready to join us? If you're a customer service‑oriented professional who gets excited about having the opportunity to be part of a team that is focused on continuously improving the customer experience through quality documentation and troubleshooting, we’d love to hear from you. Please submit your resume along with a statement about your proven attitude, work ethic, and what it is like to work by your side. This statement will be the greatest factor in being selected for interview. #J-18808-Ljbffr VINCUE