IT Systems Administrator

Competitive salary based on experience Paid Time Off (PTO) Starting at 16 Days/Year Medical with federal minimum deductibles Dental and vision coverage Retirement planning and employer contribution Role Highlights Provide day-to-day EHR support and technical assistance to end users Deliver excellent customer service while resolving issues in a ticket-driven environment Troubleshoot issues related to: EHR systems Computers, networks, and phone systems Administer user accounts across systems (Active Directory, email, EHR, phone systems) Develop and maintain training materials and provide training to new and existing staff Monitor system updates and ensure training materials remain current Escalate complex issues and collaborate with IT/System Administration as needed What Makes You a Great Fit Strong customer service experience supporting end users Ability to clearly and patiently explain technical concepts Experience with: Electronic Health Records (EHR) preferred OR business systems such as CRM, ERP, scheduling, or billing systems Familiarity with ticketing systems and managing multiple requests Strong problem-solving, organization, and attention to detail Ability to prioritize workload and adapt quickly in a fast-paced environment Education & Experience Requirements Bachelor’s degree in Information Systems or a related field preferred, or equivalent experience. Minimum of 3 years of experience in information systems (training experience preferred) Proficiency in Windows 10 and Microsoft Office Suite Experience with EHR systems and/or enterprise applications preferred Must demonstrate strong communication, problem-solving, and documentation skills Ability to maintain confidentiality and work independently Ability to work evenings, weekends, or holidays as needed for system support Unison Health is an Equal Opportunity Employer (EOE). This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr