Student Success Coach

Student Success Coach

Waldorf University is seeking interested and qualified candidates for the position of a Student Success Coach. The Student Success Coach (SSC) identifies, engages, tracks and supports the student retention efforts. The SSC position is part of a team that will facilitate the comprehensive retention program that incorporates strategies progressing from the transition to college life to successful graduation from Waldorf University. This position will facilitate strategic efforts to increase student retention and graduation rates by following an intrusive outreach model of student success. The SSC will be assigned a case load of students that they will be responsible for, assisting with student retention and success. This person would teach several sections of FY Seminar and have all their students assigned as advisees in their class for additional contact hours, engagement and case management.

This position is expected to be fulltime during academic year with annual start dates one week prior to the start of classes through mid/end of May annually and as needed between end of school year and beginning of August in order to respond to student inquiries on a rotational basis that take place outside of the normal academic schedule. Student Success Coaches are provided with 5 personal days during the academic year in addition to academic year based holidays including extra time off at Thanksgiving and Christmas. Scheduled office hours are between 7:30am – 4:30pm, however position requires some flexibility and may include evening or weekends on occasion.

Qualifications / Education / Experience

• Bachelor's degree required, Master's degree preferred, equivalent experience considered
• Experience teaching, coaching or in human services
• Demonstrated service and passion for student's success

Skills Required

• High level of emotional intelligence, ability to understand and relate to others, build relationships and rapport with students
• Effective communications (verbal, written and non-verbal) skills both in one on one situations and with presentations/instruction, including the ability to provide constructive feedback
• Ability to interpret the needs of students and effectively listen
• Critical thinking skills
• Strong organizational and time-management skills
• Proficiency in technology and not afraid to learn
• Ability to work independently, but within the parameters of the program goals
• Proven experience in working independently and as a team member. Demonstrated ability to communicate and perform duties in a professional manner.

Preferred Qualifications

• Client focus, student focused service
• Influence of extracurricular
• Knows how to take direction and execute plan
• Continue to learn and attain the skills and adapt to changing
• Flexibility in all aspects of the role

Benefits

Waldorf University offers a comprehensive benefit package with including: health, life, LTD, 401k match and tuition benefits for employees and their families, in addition to options in dental, vision, supplemental and voluntary life insurances and FLEX spending plan.