Glowfari Cashier, Guest Services Admissions (Part-time, Seasonal)

Job Description

Job Description

Description:

Note: This is a part-time seasonal position that is expected to start on 10/01/2026 and end on 02/19/2027, with potential to extend in a regular or temporary capacity depending on the needs of the organization. We are looking to hire 10 - 15 people for this position.

Payrate: To maintain internal equity, we have identified the payrate for this position at the Oakland Zoo as $20.97 per hour. An offer at this rate will be our best and final compensation offer, in alignment with the Zoo's compensation philosophy.

The Glowfari Cashier is a seasonal position with the possibility of transitioning into a regular part-time (daytime) position after the event concludes. Cashiers serve as the first point of contact for our guests at the Zoo’s entrances and play a key role in creating a welcoming and supportive environment for everyone who visits the zoo. They can act as Greeters, Line Captains, Rovers within the Zoo, and Cashiers for both General Admission entry and Oakland Zoo Member entry. These essential members of our team help connect folks to amazing experiences at the Zoo.

Essential Job Duties

• Provide excellent service to all Zoo guests and fellow Zoo Staff, supporting a friendly and helpful environment.
• Conduct cash, credit, and occasional check transactions with careful attention to details and accuracy.
• Provide efficient and responsive support to all guests.
• Be aware of basic Zoo and Glowfari information to answer guests’ questions.
• Maintain an organized workspace and adhere to proper cash-handling procedures.
• Perform other related duties as required and assigned.

Supervisory Responsibility:

• None

Who You Are

• At least 18 years of age.
• Able to read, count and write accurately.
• Able to engage with guests and coworkers with positive, efficient interactions.
• Able to follow policies and procedures as taught and show attentiveness to work.
• Able to communicate with customers, co-workers, and management.
• Possesses basic math and computer skills.
• Able to work weekends, evenings and holidays.

Bonus If You Have

• Cash-handling experience.
• Previous customer service experience.
• Prior sales experience.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Work in indoor office conditions with exposure to moderate noise levels
• Work outdoor environments in various weather conditions, including inclement outdoor weather conditions such as heat, cold, wind and rain.

Physical Considerations - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to bend and twist, lift and carry objects up to 35 lbs, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (up to 8 hour shifts or more)
• Able to work comfortably in confined space and with low levels of light
• Ability to navigate Zoo grounds

Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued.
• Passion – wholeheartedly believes in, represents, and always models Oakland Zoo’s mission and PRIDE values.
• Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife.
• Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.

Benefits : Oakland Zoo offers part-time employees a valuable benefits package, including an Employee Assistance Program (EAP), Paid Sick Time, optional 403b Retirement Plan, and a Zoo Membership. They also have access to various perks, discounts, and programs to enhance their overall experience.