User Research, Senior Associate

As an Experience Research Senior Associate in CIB Markets, you will play a pivotal role in shaping user experiences across our products and services. You’ll leverage strong qualitative and quantitative research skills to identify customer needs, translate ambiguous product questions into clear research plans, and deliver actionable insights that influence product and design decisions. Your work will directly impact the design, architecture, and functionality of our offerings through close partnership with Product, Design, Data Science/Analytics, and other cross‑functional teams. Responsibilities Translate product questions into clear research questions and study plans. Conduct and execute qualitative and quantitative research using methods such as interviews, ethnography, and surveys. Independently lead evaluative research initiatives end‑to‑end: problem framing, data collection, synthesis, and recommendations. Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform product and design decisions that improve the user experience. Communicate research results effectively so insights land with diverse audiences across levels of seniority. Collaborate with cross‑functional teams to integrate user insights into product development and iterative delivery processes. Stay current with industry trends and incorporate relevant learnings into team insights. Required Qualifications 3+ years of experience (or equivalent expertise) in generative and evaluative user experience research. Demonstrated proficiency in both qualitative and quantitative research methods, including interview and survey design, ethnography, and data analysis. Advanced knowledge of user experience design principles and practices. Demonstrable understanding of product development and how User Research fits into iterative delivery. Desire and ability to influence product strategy (not just feature delivery) through insight‑driven recommendations. Experience partnering with Data Science and/or Analytics teams. Comfort conducting research with professional/expert users across domains. Ability to balance speed and rigor, selecting methods appropriate to the decision and timeline. Preferred Qualifications Literacy and interest in capital markets. Experience driving research adoption and measurable organizational impact (not only delivering studies). Demonstrated ability to improve and scale research efficiency through thoughtful adoption of new tools and methods. Benefits JPMorganChase offers a competitive total rewards package, including a base salary based on role, experience, skill set, and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. Additional benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Details about total compensation and benefits will be provided during the hiring process. EEO Statement We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr UXR Hunt