Customer Service Representative

Join The Xylem Team

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Core Responsibilities And Tasks

• Responds promptly to customer inquiries through various channels.
• Recognizes sense of urgency and prioritizes orders and requests accordingly
• Primarily responsible for the processing a higher volume of incoming and outgoing calls for internal & external customers
• Collaborates with appropriate intercompany resources
• Inputs and/or modifies service order requests based on customer need and provides customer confirmation
• Follows clearly documented departmental standard operating procedures
• Process customer payments and provide proof of payment to customer
• Provide customer invoices on demand
• Generate and deliver customer specific "service" reports via SAP as requested
• Perform tasks in accordance with the standard work document and performance metrics for that given process
• Support Customer Service Rep I's to solve advanced problems and escalations that pertain to their focus

Position Requirements

Formal Education:

Required:

High school diploma or equivalent plus 2 years of applicable work experience in customer support (with phone or customer facing) OR Bachelors degree with demonstrated capability in comparable work environment

Knowledge & Experience:

• Excellent written and verbal communication skills utilizing multiple channels.
• Strong analytical problem solving and decision-making skills
• Ability to handle difficult or sensitive situations
• Excellent time management and organizational skills
• Working knowledge of Products/Services
• Demonstrated understanding of Customer Success
• Collaboration Skillsets to enable support to peers as necessary

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!