Help Desk Specialist
vTech Solution
Help Desk SpecialistIncumbents provide Tier 1 and Tier 2 computer technical support to internal customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions.Monitor and interact with telephone, voicemail, email and ticketing systems. Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. Consults with programming, network and server personnel on the operation of applications. Notifies the appropriate personnel on network outages and other computer system outages. Images, installs and troubleshoots workstations (PCs) at MassDOT offices. Installs, troubleshoots, configures, and deploys software and hardware. Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. Supports RMV Service Centers technology needs, this includes maintaining computer systems. Supports Highway District Offices and Remote Depots' technology needs, this includes maintaining computer systems. Works with outside vendors to report and resolve faulty equipment. Upgrades workstations to meet software specifications. Image workstations for use in RMV Service Centers and Highway Offices. Use software utilities to maintain user accounts this includes changing passwords for email and accounts. Documents special procedures as needed. Work on special projects as required.Qualifications Required At Hire: Knowledge and concepts of computer hardware and software support within a Windows environment. Excellent customer service skills. Ability to logically troubleshoot and resolve complex technology issues. Ability to exercise sound judgment and work independently. Ability to establish rapport with others. Ability to prepare and use technical documentation and flow charts. Ability to manage assigned vendors when problems are escalated. Demonstrate ownership of the support ticket lifecycle. 2-3 Years of Tier 1 and 2 PC/Computer support. Knowledge of servers and networking technology would be a plus. Technical certifications are a plus.
$80k - $140k
...delivery by ensuring business requirements are clearly understood, well documented, and aligned to scalable technical solutions. This role helps drive clarity, reduce delivery risk, and ensure solutions meet business and operational needs.What you will be responsible...SuggestedFull timeTemporary workWork at officeFlexible hours- Boston Properties, Inc. is seeking an IT Support Specialist to assist desktop and laptop users with installations, upgrades, and problem... ...when appropriate. The role requires at least 1 year of service desk experience in a Microsoft environment, strong Windows 11 and Office...SuggestedRemote jobWork at office
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Software Technology Inc
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Cardinal Integrated
Quincy, MA2 days ago - ...Help Desk SpecialistContractCompany DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place...Full timePart timeWork at officeLocal areaShift work
vTech Solution
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Circle Cardiovascular Imaging Inc
Dorchester, MA20 hours ago - ...Help Desk SpecialistBoston, MA - Onsite 3 days per weekRole Summary:This position is a high profile, first line of contact for all employees... ...and internal clients, i.e., the IT Department. The Help Desk Specialist will report to the IT Supervisor – Help Desk.Responsibilities:...Work at officeRemote workShift work
1872 Consulting
Boston, MA2 days ago $60k - $80k
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PB consulting
Hyde Park, MA3 days ago $82k - $90k
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Anduril-1
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South Shore Health
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$75 - $80 per hour
Job Description Job Description JOB TITLE: Senior IT BA JOB LOCATION: Quincy MA WAGE RANGE*: $75-$80 JOB NUMBER: ITS87-EHS-FY27-BUSANALYST-003 – SECURITY 9-1 JOB DESCRIPTION: This role requires excellent writing and analytical skills, with a focus...Hourly payTemporary workWork at officeLocal areaWork from homeMonday to FridayFlexible hoursThe Computer Merchant, Ltd
Quincy, MA1 day ago- HARDY INDUSTRIES is seeking a skilled I.T. or Telecom technician in Weymouth, Massachusetts. The position involves a range of hands-on tasks, including OS installations and structured cabling across various environments like retail, medical, and corporate settings. Candidates...For contractorsFlexible hours
Hardy Industries Inc
Weymouth, MA3 days ago - HARDY INDUSTRIES in Braintree, Massachusetts is seeking skilled technicians for a dynamic I.T./Telecom role that goes beyond basic helpdesk tasks. Candidates will perform installations, manage structured cabling, and troubleshoot hardware. Required qualifications include...Hourly payFor contractorsFlexible hours
Hardy Industries Inc
Braintree, MA3 days ago $28 - $31 per hour
...Senior Technical Support Specialist The Senior Technical Support Specialist supports the Director... ...escalation point for complex issues, helps ensure the successful onboarding of new employees... ...the day‑to‑day operations of the Service Desk, desktop and mobile device support, and...Hourly payWork experience placementInterim roleWork at officeThe Chronicle of Higher Education
Milton, MA1 day ago$160k - $195k
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$20.58 - $25.28 per hour
...committed to providing compassionate, safe, and efficient care. The MRI Tech Aide works under the direction of licensed personnel and helps ensure patients are prepared, comfortable, and supported throughout their imaging experience. This position requires strong...Hourly payRemote workShift workMass General Brigham
South Weymouth, MA1 day ago
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