Help Desk Specialist
vTech Solution
Help Desk SpecialistIncumbents provide Tier 1 and Tier 2 computer technical support to internal customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions.Monitor and interact with telephone, voicemail, email and ticketing systems. Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. Consults with programming, network and server personnel on the operation of applications. Notifies the appropriate personnel on network outages and other computer system outages. Images, installs and troubleshoots workstations (PCs) at MassDOT offices. Installs, troubleshoots, configures, and deploys software and hardware. Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. Supports RMV Service Centers technology needs, this includes maintaining computer systems. Supports Highway District Offices and Remote Depots' technology needs, this includes maintaining computer systems. Works with outside vendors to report and resolve faulty equipment. Upgrades workstations to meet software specifications. Image workstations for use in RMV Service Centers and Highway Offices. Use software utilities to maintain user accounts this includes changing passwords for email and accounts. Documents special procedures as needed. Work on special projects as required.Qualifications Required At Hire: Knowledge and concepts of computer hardware and software support within a Windows environment. Excellent customer service skills. Ability to logically troubleshoot and resolve complex technology issues. Ability to exercise sound judgment and work independently. Ability to establish rapport with others. Ability to prepare and use technical documentation and flow charts. Ability to manage assigned vendors when problems are escalated. Demonstrate ownership of the support ticket lifecycle. 2-3 Years of Tier 1 and 2 PC/Computer support. Knowledge of servers and networking technology would be a plus. Technical certifications are a plus.
- ...Support Technician to provide Tier 1 and Tier 2 technical support to internal customers. Key responsibilities include managing IT service desk tickets, troubleshooting hardware and software issues, and ensuring seamless operation of computer resources. The ideal candidate...Suggested
$80k - $140k
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Megaport
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$70k - $85k
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Quincy, MA1 day ago - ...Help Desk SpecialistContractCompany DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place...Full timePart timeWork at officeLocal areaShift work
vTech Solution
Boston, MA1 day ago - ...degree in Information Technology, Computer Science, or a related field, or equivalent work experience. ~2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support. ~ Experience supporting Microsoft Windows operating systems and Microsoft...Work experience placementRemote work
PB consulting
Hyde Park, MA2 days ago $27.78 - $37.38 per hour
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South Weymouth, MA1 day ago$77k - $102k
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Quincy, MA3 days ago- Job TitleThis position will join a project team, reporting to a Program Manager, to review all of the administrative groups that have access to manage the permissions of the folders and files on file shares globally. Further analysis will be required to determine if the...For contractorsWork at officeRemote work
Samprasoft
Quincy, MA2 days ago $60k - $80k
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Hardy Industries Inc
Braintree, MA4 days ago - ...Technical Support Specialist AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading...WorldwideWeekend workAfternoon shift
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- Ahold Delhaize USA is seeking an Analyst Workforce Systems to support the functionality of Kronos Workforce systems across its brands. This pivotal role collaborates between Operations, HR, and Payroll, ensuring accurate application configurations and comprehensive system...Flexible hours
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Hardy Industries Inc
Quincy, MA2 days ago $90k - $157.5k
...valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.Join us if you want to grow your technical skills, solve real...Full timeTemporary workFlexible hoursWeekend work$90k - $157.5k
...feature set, and the strategic position of the Portfolio Construction Tools. The Senior Business Analyst will become a product expert and help to ensure that our software products effectively aid our Portfolio Managers with their workflow for multi-asset class positioning...Full timeTemporary workWork at officeFlexible hours- ...Health System is seeking an IT Field Support Technician I to provide on-site desktop support across the health system. You will own desk-side requests, resolve break-fix issues, and assist with moves, adds and changes. Real-time documentation in the ticketing system and...
- The Chronicle Of Higher Education, Inc. seeks a Senior Technical Support Specialist in Milton, MA, to provide advanced technical support for academic technology at Curry College. The role emphasizes a strong commitment to client-centered service, proactive problem resolution...
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$108.88k - $163.32k
Introduction Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA...Full timeWork at officeRemote workFlexible hours
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