Help Desk Support Specialist

Help Desk Support SpecialistA healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week. This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team. Contract Duration: 6 months with opportunity of extension or conversionRequired Skills & Experience2 + years of experience providing level 1 & 2 Help Desk Support, or IT SupportStrong experience with Microsoft 365 administrationExperience with Microsoft Entra ID and IntuneStrong troubleshooting skills across: Windows desktop/laptopsHardware and software issuesUser access and account managementMicrosoft applicationsExperience supporting enterprise users in an onsite environmentStrong communication and customer service skillsDesired Skills & ExperienceExperience troubleshooting and supporting ZoomFamiliarity with AI tools such as ClaudeExperience documenting processes and improving support workflowWhat You Will Be DoingTech Breakdown40% Microsoft applications30% End User Support20% Zoom and iOS Device Support10 % DocumentationDaily Responsibilities65% Hands On35% CollaborationYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.Specialization:Technical Support