Help Desk Specialist

Help Desk SpecialistContractCompany DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frameJob DescriptionReporting to the Client Services Manager, the consultant will learn and assist on the Service Desk call center, learn current business processes, how to resolve calls and utilize the Service Desk application. Throughout this process they will document the procedures and protocols they learn thereby creating standard documentation and enhancing our current roster. They may be asked to provide second tier support to end users for PC, server and/or mainframe applications and hardware; interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems; performs restorative and maintenance actions; simulates or recreates user problems to resolve operating difficulties; recommends systems modifications to reduce user problems; provides exemplary customer service.Responsibilities:Respond to end user issues involving computer hardware and/or software via inbound and outbound Service Desk calls.Diagnose and troubleshoot software, network connections/devices, and hardware failures.May interact with network services, software systems and applications development.Provide end user desktop supportInstall and update computer application software as neededSetup, configure, and troubleshoot notebooks for the shared poolInstall local and network attached printers and other peripheral devicesProvides technical support to Network, Telecom and Infrastructure administrators, as warrantedReset AD and email passwordsFollow-up with customers to ensure issues have been resolved.Ensure that issues are managed and resolved in a timely and professional manner.Ensure all computers, notebooks, and devices meet the Commonwealth's requirements.Manage the load distribution of computer notebooks, projectors and other devices.Assist other office locations with technology based issues as neededParticipate in collaborative technology team effortsTake obsolete equipment out of service and record asset disposal using established systems.Support cellular devices as neededLiaise with other IT teams to troubleshoot any current integrated technology issues.Participate in Secretariat wide initiativesAttend meetings and seminars to support the overall direction of the IT officeServe as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies.Qualifications:At least (A) two to three years of full time, or equivalent part time, professional relevant experience required, of which (B) at least two years must have been in work in which the major duties included progressively responsible experience performing personal computer, peripheral, and software user support, set up, configuration, installation, upgrading, troubleshooting, maintenance, and repair in a customer service oriented, Windows based multi-location networked environment required, or (C) Bachelor's degree with at least two years of relevant experience.A+ CertificationPreferred:Apple Certified Support Professional (ACSP)Apple Certified Technical CoordinatorNetwork+ CertificationMCSA, Windows ServerMCITP: Enterprise Desktop AdministratorAdditional InformationAll your information will be kept confidential according to EEO guidelines.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply