Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

IT Service Desk Technician

Solve IT Strategies, Inc.

Job Description

Job Description

Primary Responsibilities

  • Deploy and maintain software and hardware-related components necessary to deliver IT services.
  • Investigate and resolve hardware, software, and network problems reported by users.
  • Assist users via phone, email, or in person to provide technical support and guidance.
  • Train stakeholders on the utilization of new IT services.
  • Conduct regular maintenance tasks such as software updates, system backups, and security patches.
  • Identify support trends, common issues, and recommendations for improvement.
  • Deliver periodic refresher training on user-relevant topics to proactively maximize productivity.
  • Maintain an accurate inventory of infrastructure components, end-user hardware, and software.
  • Collaborate with managed service vendors, ensuring adherence to service level agreements and service continuity.
  • Perform other duties as required or directed by the Manager.

Requirements

Education and Required Skills

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proficiency in supporting Microsoft O365, including but not limited to SharePoint, Outlook, Teams, Word, and PowerPoint.
  • Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
  • Proficiency in troubleshooting and resolving hardware, software, and network issues.
  • Excellent customer service orientation, with the ability to empathize, communicate clearly, and resolve issues promptly and professionally.
  • Experience in using Jira IT service management ticketing systems to track and manage support requests efficiently.
  • Strong documentation skills to maintain accurate records of support activities, resolutions, and knowledge base articles.
  • Collaborative and cooperative mindset, capable of working effectively with other IT support team members.
  • Strong experience managing individual time and workload.

 

Vacancy posted 14 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Technician in Boston, MA vacancy
  • $28 - $38 per hour

     ...At Materion, everyone is included, respected and offered opportunity to grow. Join us!We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and Operational Technology (OT) support to non-technical end-users in a fast-paced, manufacturing or... 
    Suggested
    Permanent employment
    Local area
    Remote work

    Materion

    Newton Upper Falls, MA
    16 hours ago
  • Materion is seeking an IT Service Desk Technician (Level 2) to provide both IT and OT support in a fast-paced manufacturing environment. The role covers hands-on hardware and software troubleshooting, image deployment, and remote/onsite assistance. You will work with IT... 
    Suggested
    Remote work

    Materion

    Newton Upper Falls, MA
    23 hours ago
  •  ...IT Service Desk Technician Duration: Long-term Contract Mandatory Skills Strong experience supporting Microsoft O365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint Hands‑on experience troubleshooting hardware, software, and basic network issues... 
    Suggested
    Long term contract
    Work at office
    Shift work

    Dew Software

    Boston, MA
    1 day ago
  •  ...IT/OPERATIONS SUPPORT SPECIALIST, Credit Union provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing...  ...cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist... 
    Suggested

    Massachusetts Institute of Technology

    Cambridge, MA
    4 days ago
  • $83.5k - $117k

     ...Support AnalystThe Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and...  ...dynamic IT environment. They should have a strong focus on customer service and operational excellence. Office location and hours:This... 
    Suggested
    Work at office
    Remote work

    Plymouth Rock Assurance

    Boston, MA
    4 days ago
  •  ...detailed data analysis and testing if necessary. Work closely with IT Department, on/offshore teams and 3rd party vendors, to support...  ...Minimum 5 years of experience on project teams in the financial services industry, ideally within a buy side organization 5 years of... 
    Work at office
    3 days per week

    The Ceres Group

    Boston, MA
    3 days ago
  • $140k - $185k

     ...life-long cures to patients suffering from serious diseases.Position Overview:Beam Therapeutics is seeking a highly motivated Senior IT Business Analyst to join our IT Lab Systems team. This role is responsible for administration, configuration, enhancement, and support... 
    Full time

    Beam Therapeutics

    Cambridge, MA
    23 hours ago
  •  ...Technical Analyst will be responsible for delivering excellent customer service while resolving technical issues for our clients. The ideal...  ...assist users through technical processesMeet with Health Center IT leaders to discuss and resolve issues entered through... 
    Work at office

    Community Care Cooperative

    Boston, MA
    3 days ago
  •  .../week in Boston, MA Long term contract (12 months +)The Desktop Technician provides advanced technical support for end users, focusing on the...  ...deploying systems, performing upgrades, and contributing to IT projects, offering guidance to junior technicians as needed.Responsibilities... 
    Long term contract
    Work at office
    Remote work
    Night shift
    Weekend work

    Sky Systems

    Boston, MA
    4 days ago
  •  ...IT Support AnalystBoston, Massachusetts, United StatesAbout the JobWe are looking for an IT Analyst to design and implement functional and cost-efficient IT systems.IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching... 

    recruiterboom

    Boston, MA
    2 days ago
  •  ...tracking and status reporting. They will monitor a high-volume Support Desk located on the trading floors to provide first-level support to...  ...strong team player.Process oriented, results oriented, customer service oriented and detail oriented.Solid organizational skills.... 
    Work experience placement
    Work at office
    Shift work
    Night shift
    Rotating shift
    Weekend work

    The Ceres Group

    Boston, MA
    4 days ago
  • $28 - $31 per hour

     ...high‑quality, client‑centered technology services for Curry College faculty, staff, and students...  ...the day‑to‑day operations of the Service Desk, desktop and mobile device support, and...  ...Windows/macOS and mobile devices. Provide Event IT/A/V support for college events, meetings,... 
    Hourly pay
    Work experience placement
    Interim role
    Work at office

    The Chronicle of Higher Education

    Milton, MA
    15 hours ago
  • $60k - $100k

     ...projects that are critical to our future by ensuring our products work on orbit every time. Position Summary We are seeking a strong IT Support Analyst to join our growing IT team. This role supports rapid company growth in a highly secure, compliance‑driven environment... 
    Permanent employment
    Temporary work
    For contractors
    Local area
    Immediate start
    Remote work
    Shift work

    Revolution Space

    Boston, MA
    3 days ago
  •  ...Help Desk SpecialistContractCompany DescriptionvTech can help you avoid the daunting task of writing and posting job offers...  ...to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results... 
    Full time
    Part time
    Work at office
    Local area
    Shift work

    vTech Solution

    Boston, MA
    1 day ago
  •  ...years' experience providing Tier 1/Tier 2 IT support in a corporate environment. Strong...  ...working with a ticketing system like Jira, Zen Desk, etc. Experience troubleshooting MAC...  ...Past experience working in a heavy customer service environment. Industry certifications (... 
    Work at office
    Local area

    Insight Global

    Boston, MA
    1 day ago
  •  ...Key Responsibilities Designing and scaling systems that interact with real-world energy infrastructure Building high-performance services and APIs that power core product workflows Tackling hard problems in reliability, data modeling, and system design Shipping end-to... 
    Immediate start
    Work from home
    Flexible hours
    1 day per week

    Emerald AI

    Boston, MA
    3 days ago
  •  ...categorize and prioritize customer issues; to provide consultative services on customers' system infrastructure and to facilitate optimal...  ...would be beneficial.Educational Requirements:Real-world support / IT experience is mandatory.An IT focused technical diploma, similar... 
    Local area
    Remote work
    Shift work

    Circle Cardiovascular Imaging Inc

    Dorchester, MA
    7 minutes ago
  •  ...Comprehensive operational excellence and on‑call discipline—led incidents, written runbooks, reduced toil, built scalable systems. Favor self‑service abstractions over tickets and visibility over heroics. Nice to Have Built CI/CD or release engineering pipelines from scratch at a... 
    Remote work

    Physical Superintelligence

    Boston, MA
    4 days ago
  •  ...Help Desk SpecialistIncumbents provide Tier 1 and Tier 2 computer technical support to internal customers and perform related work...  ...voicemail, email and ticketing systems. Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately.... 
    Remote work

    vTech Solution

    Quincy, MA
    15 minutes ago
  • $60k - $80k

     ...IT Support ProfessionalKeches Law Group, P.C. is a well-established, 50+ attorney law...  ...troubleshoot VoIP and telephony systems, including desk phones and softphones.Maintain and manage...  ....Experience working in a professional services or legal environment is a plus.Ability to... 
    Full time
    Work at office
    1 day per week

    Keches Law Group

    Dorchester Center, MA
    30 minutes ago
  • $30 per hour

    Zones - First Choice for IT is seeking an IT Help Desk Technician for an on-site contract in Boston, MA (02116). The role provides Level 1-2 support to...  ...degree or 3 years in a support center plus strong customer service skills. The position runs Monday-Friday, 8-5, at a rate... 
    Contract work
    Monday to Friday

    Zones

    Boston, MA
    1 day ago
  • Zones IT Solutions is seeking an IT Help Desk Technician for a 1-year on-site contract in Boston, MA. You will provide Level 1-2 support, troubleshoot problems, and assist end-users with IT products and services. The role requires a relevant degree or equivalent experience... 
    Contract work

    Zones IT Solutions

    Boston, MA
    4 days ago
  • Vinfen in Massachusetts seeks an IT Help Desk Technician to provide direct end-user support for deployments, software installs, and troubleshooting...  ...asset inventory, and support mobile devices while assisting telehealth/remote service delivery. #J-18808-Ljbffr Vinfen
    Remote job

    Vinfen

    Cambridge, MA
    2 days ago
  • $128.8k - $193.2k

     ...the process SME for Materials Management. Support Materials Management investigations and root cause analysesPartner with Managed Service Provider program managers to monitor performance, optimize schedules, and update statements of work to support evolving business requirementsIdentify... 
    Full time
    Summer work
    Flexible hours

    Vertex Pharmaceuticals

    Boston, MA
    1 day ago
  • $68.4k

     ...from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds... 
    For contractors
    Work at office
    Local area

    Highmark Health

    Boston, MA
    2 days ago
  •  ...Boston Medical Center (BMC) is seeking a Field Services Analyst to deliver front-line IT support for hardware and software across the organization. The role emphasizes reliable problem resolution, documentation, and knowledge sharing with a multi-site IT team. The ideal... 

    Boston Medical Center

    Boston, MA
    4 days ago
  •  ...improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency...  ...Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk... 
    Full time
    Temporary work
    Work at office
    Remote work
    Shift work
    Weekend work
    Afternoon shift

    GrabJobs

    Boston, MA
    4 days ago
  •  ...Anduril Industries is seeking a skilled IT Service Desk Technician to provide on-site and remote support for software and hardware across the Anduril tech-fleet. You will handle tickets, configure Windows, Linux and macOS endpoints, and help maintain inventory and asset... 
    Remote work

    Anduril-1

    Quincy, MA
    4 days ago
  • $69k - $96.75k

     ...the Application Development, Information Security, and Network Services teams to resolve issues with network-based services. Interact with...  ...required. BA/BS preferred. A minimum of 1 year service desk support experience in a Microsoft environment. Excellent working... 
    For contractors
    Work at office
    Local area
    Remote work
    Flexible hours

    BXP Ltd

    Boston, MA
    2 days ago
  • $62k - $80k

    A leading biotech company seeks a Technical (Scientific) Support Specialist on the East Coast to provide top-tier technical support to scientists. The ideal candidate will hold a Bachelor's degree in a biological field and possess experience in DNA sequencing. Responsibilities...
    Full time

    Plasmidsaurus

    Boston, MA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Service Desk Technician. Be the first to apply!