General Manager

Job Description

Job Description

General Scope of Duties:

The General Manager is responsible for leading, managing, and creating accountability for a team consisting of one CDL driver, two forklift operators, and one Customer Service Representative (CSR) . This position oversees warehouse operations supporting a wide range of clients and commodities, with services including transloading, container deconsolidation/stripping, container loading/blocking/bracing, short- and long-term storage, inventory management, purchase order management, container drayage, and LTL/FTL shipments.

The General Manager is responsible for the daily dispatch and coordination of drayage operations from the Port of Charleston , ensuring efficient scheduling, equipment utilization, and customer service. The role also includes fleet management , overseeing vehicle inspections, preventive maintenance, repairs, DOT compliance, licensing, and overall fleet performance to ensure safe, reliable, and cost-effective operations.

Specific Qualifications and Skills Required:

• Strong leadership, culture-building, and team engagement capabilities. Able to consistently communicate and reinforce the company's vision and core values.
• Core Focus/Core Value-driven. Demonstrates and promotes company core values in all aspects of leadership.
• Data-driven with the ability to establish, analyze, and manage operational metrics. Proficient in Microsoft Excel or similar software and capable of generating meaningful management reports.
• Process-oriented with experience developing, implementing, and enforcing standard operating procedures.
• Establishes quarterly goals for employees and maintains a regular meeting cadence to review performance, metrics, and priorities.
• Strong problem-solving skills with the ability to identify operational issues, implement solutions, and develop the team's problem-solving capabilities.
• Experience recruiting, coaching, and developing employees while ensuring the right people are in the right roles.
• Maximize warehouse utilization and operational efficiency.
• Ensure warehouse safety, HazMat compliance, DOT compliance, and regulatory adherence.
• Oversee dispatching and scheduling of drayage operations from the Port of Charleston.
• Manage company fleet maintenance, preventive maintenance programs, repairs, and equipment availability.
• Prepare quotations for prospective clients and support business development opportunities.
• Coordinate the systematic onboarding of new customers.
• Handle escalated customer service issues and maintain strong client relationships.
• Maintain inventory accuracy and minimize warehouse and product damage.
• Minimize intermodal accessorial charges through effective planning and execution.
• Monitor operating expenses and identify opportunities for cost reduction.
• Familiarity with developing and maintaining ISO-compliant quality systems is preferred.
• Compensation :

Salary : Base Salary negotiable

Benefits : Health/Dental/Vision care provided per the company plan.

E04JI800iq7c40998mt