Automotive Import Service Manager

Job Description Job Description We are seeking an experienced Automotive Service Manager to lead the service department at our Import dealership. This role is responsible for overseeing daily operations, driving efficiency and profitability, ensuring high repair quality, and delivering an outstanding customer experience. The ideal candidate is a proven leader with strong Import dealership experience and a results-driven mindset. Key Responsibilities: Lead, train, and manage a team of technicians and service advisors Oversee daily service department workflow to ensure efficient operations and timely repair completion Deliver exceptional customer service and professionally resolve escalated customer concerns Conduct quality control inspections to ensure all repairs meet dealership standards Implement and enforce service department policies, procedures, and safety guidelines Monitor parts inventory and coordinate ordering to maintain proper stock levels Collaborate with sales, parts, and management teams to maximize overall dealership performance Ensure compliance with dealer programs, warranty requirements, and manufacturer guidelines Maintain accurate service records, repair orders, and customer documentation Drive service department performance, CSI, and profitability goals Qualifications & Experience Import dealership experience strongly preferred Strong knowledge of automotive diagnostics, repair, and maintenance procedures Proven leadership and service department management experience Excellent communication and customer service skills Proficiency in service writing and repair order documentation Ability to recommend and upsell maintenance and repair services based on customer needs Familiarity with warranty administration and processes (preferred) Cash handling and payment processing experience Highly organized, motivated, and performance-driven Schedule: Monday through Friday Weekends as needed Benefits 401(k) 401(k) matching Health, dental, vision, and life insurance Paid time off Employee discounts Retirement plan Relocation Requirement Must be willing to relocate to Denver, CO prior to start date Apply to this posting to find out more about the opportunity and to be considered for an immediate interview. Please submit your inquiry/resume and include your name, address, email address and phone number. Confidentiality will be extended to all candidates, regardless of experience or location.