Personal Injury Case Manager

Our client is seeking an experienced, compassionate, and highly organized Personal Injury Case Manager to join their growing pre-litigation team. This role is ideal for a professional who thrives in a fast-paced environment, enjoys building strong client relationships, and takes pride in guiding injured clients through the claims process from intake through settlement.

As a Case Manager, you will serve as a primary point of contact for clients, medical providers, and insurance companies while helping ensure every case receives exceptional attention and care. We are looking for someone who is proactive, detail-oriented, and committed to delivering outstanding client service.

Responsibilities

Client Care & Case Management

• Conduct detailed client and potential client intakes.
• Guide clients through the claims process and provide exceptional customer service throughout their case.
• Maintain regular communication with clients regarding treatment progress, case status, and next steps.
• Address client concerns promptly and professionally while ensuring a positive client experience.
• Assist clients with property damage claims and related issues.

Claims & File Management

• Open and process new claims in accordance with firm procedures.
• Draft and send welcome packets, letters of representation, and other case-related correspondence.
• Request, obtain, review, and organize police reports, medical records, medical bills, and supporting documentation.
• Set up subrogation claims and obtain lien information from health insurers and other entities.
• Accurately document all case activity within the firm's case management system.
• Maintain organized and complete case files while meeting all deadlines and task requirements.

Settlement & Negotiation Support

• Prepare demand packages for submission to insurance carriers.
• Request and obtain balance verifications from medical providers.
• Prepare and submit lien reduction requests.
• Communicate and negotiate with insurance adjusters regarding settlement of claims.
• Coordinate with attorneys and support staff to move cases efficiently toward resolution.

Team Collaboration

• Work independently, and closely with attorneys, case managers, and support staff to achieve the best outcomes for clients.
• Manage multiple cases simultaneously while maintaining accuracy and attention to detail.
• Complete assigned tasks, respond to emails promptly, and ensure all case management software updates are current.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of one year of personal injury or legal case management experience.
• Strong understanding of the personal injury claims process.
• Ability to independently manage a caseload and prioritize competing deadlines.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, and Excel).
• Professional demeanor with a commitment to client confidentiality and ethical standards.
• Experience working with case management software and online platform.

Preferred Qualifications

• Associate degree in Business, Legal Studies or related field.
• Bilingual (English/Spanish).
• Nevada Notary Public certification.

Pay range and compensation package

• Health Insurance: medical, dental and vision
• Supplemental insurance plans offered through Aflac.
• 401(k) matching retirement plan
• Paid Time Off (PTO)
• Paid Holidays
• Supportive team environment focused on client success.

Expected Hours of Work: Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Salary Range: $25 - $29, depends on experience (DOE)