Senior Customer Service Representative

Job Description

Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefit/Perks

• Competitive Compensation 
• Flexible Scheduling 
• Hard work, collaboration, humanity, fun, and laughter 
• Career path development 

 
Job Description
PostNet Bethlehem is under new local ownership and growing, and we're hiring a friendly, dependable Senior Customer Service Representative to help our customers and small businesses with shipping, printing, mailbox services and more. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives. Customers are at the center of everything we do. You'll work with them directly all day, understand what they need, and recommend the right solution, whether that's a package heading overseas, a rush print job or a full branded apparel order. You'll leave each customer knowing the job was done right the first time.

Hours of Operation
Monday-Friday: 8:30 AM-6:00 PM
Saturday: 9:00 AM-2:00 PM
Closed Sunday

WHAT YOU BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills and a friendly, professional manner
• Shipping and/or printing experience preferred (shipping center, print or copy shop, office services or retail customer service)
• Bilingual Spanish/English a plus
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Strong multitasking and attention to detail in a fast-paced setting
• Comfortable with computers and learning new software (Microsoft Office, Google Workspace; Canva & Adobe is a plus)
• Clear verbal and written communication
• High school diploma or equivalent
• Ability to work flexible hours including Saturday availability
• Some supervisory skills preferred
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone 
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

WHAT YOU CAN EXPECT OF US:

• Hard work, collaboration, humanity, fun, and laughter
• Career path development as center expands
• Paid training, plus ongoing training in shipping, print, and design

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier.  Our Bethlehem center is locally owned and focused on helping the neighbors and businesses of the Lehigh Valley succeed. Join us with or without experience, and we'll grow together as a team.