Server Assistant (PT)- Hotel Peter and Paul

Server Assistant / Food Runner

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

ASH Hotels, in partnership with local developer Nathalie Jordi, acquired a historic development site nestled in New Orleans' Marigny neighborhood. Hotel Peter and Paul consists of an existing church, rectory, convent, and school buildings steeped in more than a century of local, preservationist heritage. Our hotel offers classic, elegant experiences that defy formulaic guest expectations by entwining enduring church and schoolhouse architecture with eclectic interiors and reimagined environments. Characterized by an unexpected contemporary Louisianan spirit, Peter and Paul enchants all guests with an authentic union of yesteryear's Marigny with today's New Orleans.

About the Role

We are seeking a Server Assistant / Food Runner to keep the pace and polish of our full-service cafe moving from the kitchen to the table. In this role, you are responsible for delivering food and beverages accurately and promptly, supporting servers and bartenders, and making sure every dish reaches the guest at its best. The ideal Food Runner is quick, organized, and observant, someone who takes pride in a plate landing at the right table, at the right temperature, exactly as the kitchen intended. They communicate clearly with the kitchen and the floor, anticipate what a table needs before it's requested, and keep their energy up and their attitude warm through a packed brunch rush. Great runners are the connective tissue of a dining room, and they treat every delivery as a small moment of hospitality.

What You'll Do

• Deliver food and beverages from the kitchen and bar to the correct tables promptly and at proper temperature
• Confirm each dish against the ticket and table position number to ensure order accuracy
• Present dishes with a brief, friendly description and confirm any modifications or allergy notes
• Communicate clearly with kitchen and expo regarding order timing, corrections, and special requests
• Support servers by checking in on tables, refilling water, and noticing when a guest needs assistance
• Clear plates, reset tables, and assist with bussing during peak periods
• Maintain knowledge of the menu, ingredients, and common allergens to answer basic guest questions confidently
• Set up and stock service stations, including silverware, napkins, condiments, and glassware
• Carry multiple plates and trays safely and efficiently through a busy dining room
• Follow all food safety, sanitation, and allergen handling procedures
• Assist with opening and closing duties, including side work and station cleanliness
• Work as part of the front-of-house team, stepping in wherever needed to keep service running smoothly

Qualifications

• Prior food runner, busser, or restaurant experience preferred; motivated newcomers are welcome
• Working knowledge of food safety and allergen awareness; Food Handler's card required or ability to obtain promptly
• Ability to carry multiple plates and trays safely, and to lift up to 30 lbs
• Strong communication and teamwork skills in a fast-paced environment
• Excellent memory and attention to detail, especially with table numbers and seat positions
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Friendly, upbeat demeanor and a genuine desire to make guests feel taken care of

Compensation & Benefits

Base Hourly Rate: $8.00 per hour, plus will participate with an established tip pool

Additional benefits for full-time employee's include :

• Eligible to enroll in Medical, dental, and vision insurance with generous company contribution to monthly premium after 90 days of employment
• Eligible to enroll in Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance after 90 days of employment
• 401(k) retirement plan with 100% employer match up to 4% of annual salary - after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, 11 Holidays
• Louisiana mandated paid sick leave
• Ash Hotel & F&B discounts

Work Environment & Physical Requirements

Position is property-based, with ongoing standing and walking throughout the shift. Flexible schedule including nights, weekends, and holidays is expected around business levels, key team milestones, events, or employee relations matters. Ability to sit, stand, walk, for extended periods of time and the ability to lift up to 25 lbs. as needed.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.