Lead Scheduler

Senior Helpers is seeking a dedicated Lead Scheduler to join our Northern Colorado team. In this pivotal role, you will guide our scheduling operations and help ensure that every client receives the compassionate, reliable care they deserve. As the leader of our Scheduling team, you’ll be at the heart of our mission—supporting seniors, empowering families, and creating a positive, respectful experience for our caregivers. Your work directly strengthens the quality of life for everyone we serve. Senior Helpers is proud to be the first and only national in-home care provider certified as a Great Place to Work. We foster an inclusive, supportive environment where caregivers and staff feel valued, connected, and proud of the meaningful impact they make every day. Primary Responsibilities Own the scheduling function by creating, adjusting, and maintaining caregiver schedules to ensure consistent, high-quality service for all clients. Serve as the main point of contact for caregivers regarding scheduling needs, shift changes, call-outs, and availability updates. Collaborate with Client Services and Recruiting to ensure new clients are staffed quickly and appropriately based on care needs, preferences, and skill requirements. Respond rapidly to schedule disruptions , using creativity and resourcefulness to fill shifts and maintain continuity of care. Monitor caregiver attendance and reliability , escalating concerns to leadership when needed. Maintain accurate documentation in the scheduling system, including client updates, caregiver availability, and service changes. Support caregiver engagement by building strong relationships, understanding their strengths, and aligning them with the right clients. Escalate caregiver performance concerns to the Caregiver Experience Manager immediately and take all necessary steps to adjust schedules and close the loop on resulting communication. Lead on-call rotation scheduling to support 24/7 coverage. Partner with the Client Services team to ensure client satisfaction, resolve concerns, and adjust schedules based on changing care plans. Contribute to operational excellence by identifying scheduling trends, staffing gaps, and opportunities for improvement. Qualifications Minimum two years of experience in scheduling, staffing coordination, or a fast-paced administrative role. Strong customer service background with the ability to communicate clearly and professionally. Experience in home care, healthcare, senior living, or a related field is highly preferred. Proven ability to multitask, prioritize, and stay organized in a dynamic environment. Skilled at problem-solving and navigating last-minute changes with calm and confidence. Comfortable using scheduling software, multi-line phone systems, and digital communication tools. A team-oriented mindset with the ability to work independently when needed. Compassion for seniors and a commitment to supporting caregivers and families. What Success Looks Like Schedules are accurate, complete, and proactively managed. Clients feel supported, informed, and confident in their care team. Caregivers feel valued, heard, and matched with the right clients. Schedule disruptions are handled quickly and professionally. The Lead Scheduler becomes a trusted, steady presence within the Senior Helpers team and is part of the management tier. Who Is Senior Helpers? Senior Care, Only Better. Senior Helpers is a trusted provider of in-home, non-medical care that empowers seniors to age safely and comfortably in the place they love most - their home - wherever it is they call home. Our caregivers build genuine, meaningful connections with clients, ensuring they receive not only support, but dignity, companionship, and the highest possible quality of life. We offer a wide range of personalized services, including personal care, transitional care, companion care, respite care, Alzheimer's and dementia support, Parkinson's care, and more. Every service is delivered with compassion, respect, and a commitment to excellence. Our team lives out our core values every day, working toward our vision of being the leading home care provider in every community we serve. We set the standard for exceptional care and outstanding customer service in the home care industry. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr