IT Systems and Support Specialist

Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer, please visit Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, FL. The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida. Summary of Responsibilities: Systems Administration Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades. Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security. Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems. Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates. Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices. Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance. Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits). Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies. Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners. Help Desk & User Support Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues. Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software. Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs. Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations. Provision equipment and system access for new users. Test and evaluate new tools, procedures, and software prior to deployment. Create end-user documentation and maintain knowledge base articles. Mentor and support Help Desk staff and student workers. FAU Benefits and Perks If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program. Sick Leave Pool Program. Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). Paid Community Engagement Volunteer Service Day Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). For details on FAU's amazing offers visit us at Explore Living in Palm Beach County The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB Minimum Qualifications: Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required. Excellent customer service and communication skills. Valid driver’s license. PREFERRED QUALIFICATIONS Experience supporting Windows, macOS, iOS, Android, and Office 365. Experience with Active Directory, Entra, Intune, and JAMF. Experience using Hypervisors such as VMware, Hyper-V, KVM, etc. Experience with enterprise backup software such as Veeam, CrashPlan, etc. Strong technical writing skills. Experience with scripting languages. Salary: $50,000 - $70,000 annually. College or Department: COM: IT - Systems and Support Location: Boca Raton Work Days and Hours: Monday – Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed. Application Deadline: 2026-07-08 Special Instructions to Applicant: This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice. APPLICATION DOCUMENTS REQUIRED: Resume Cover letter OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check. REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at View phone number on click.appcast.io or send an email at View email address on click.appcast.io. To contact Human Resources, please call View phone number on click.appcast.io. For communication assistance call 7-1-1. Florida Atlantic University is where your future begins. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply. To learn more about the vision and mission of FAU, please visit: In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial. To contact Recruitment Services, send an e-mail to View email address on click.appcast.io. Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. To contact Human Resources, please call View phone number on click.appcast.io or email View email address on click.appcast.io. For communications assistance, call 7-1-1. Clery Act Information Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid. Florida Statute 1010.35 - Screening Foreign Researchers Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).