Specialist, Account Management

Key Responsibilities

• Account Management: Manage a personal book of business while supporting Senior Managers on large (Tier1) Crypto/iGaming accounts and serve as the primary day-to-day point of contact.
• Commercial Growth: Identify merchant needs, lead pricing negotiations, and build strategies for up‑selling/cross‑selling value‑added products.
• Data‑Driven Consulting: Provide data‑driven insights and actionable recommendations to merchants using internal data‑visualisation tools.
• Strategic Collaboration: Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first‑class experience.
• Ambassadorship: Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road‑mapping, and presenting business reviews for Tier1 accounts.

Essential Qualifications

• 2–3 years in a customer‑oriented, B2B role.
• Direct payments experience or strong interest/experience in the crypto or iGaming industry.
• Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C‑suite executives.
• Target‑driven with experience managing and working toward sales targets and KPIs; strong commercial acumen and strategic problem‑solving skills.
• Demonstrated curiosity about the payments industry, customer business models, and strategies to drive growth.
• Self‑starter and highly independent worker comfortable managing a large revenue budget within a small team and working across global time zones.
• Exceptional communication, strong project management skills, and comfort with large data sets.
• Degree‑equivalent education or work experience.
• Fluent in English.

Desired Qualifications

• Experience in high‑growth sectors such as iGaming or other high‑risk industries.
• Prior deep experience in payments, payment strategy, and/or managing merchant accounts in a similar context.
• Experience working globally, particularly managing external accounts in the U.S. and collaborating internally across global time zones.
• Advanced project‑management skills.

Compensation & Benefits

U.S. law requires that we provide a reasonable estimated salary range for this position. The compensation listed below is specific to candidates in the New York area; this role is open to candidates in other markets, and final compensation will be adjusted according to local market data, experience, qualifications, and the candidate’s ultimate level.

Senior Specialist, Account Management: $101,200.00 – $119,050.00 (Estimated Base Salary)

Beyond base salary, the total rewards package includes health, vision, and dental insurance, 401(k), paid time off (vacation, sick & safe time), learning days, and volunteer days.