Senior Software Engineer

Senior Engineer, Software DSBC

Technical professional who serves as the critical bridge between the Information Development team, Product Engineering, and Development for high-speed continuous feed inkjet printers. You’ll be instrumental in bridging the knowledge gap between our technical writers and engineering teams, directly improving the quality of documentation that customers and field engineers rely on daily.

Job Duties and Responsibilities

• Serves as the primary technical liaison between Information Development, Product Engineering, and Development teams.
• Investigates and reverse‑engineers complex printer systems to develop deep understanding of product functionality and behavior.
• Translates technical findings into clear documentation and guidance for technical writers.
• Works regularly in the lab environment to stay current on printer technology, field‑reported issues and problem resolutions.
• Provides input and recommendations on how to improve service documentation based on real‑world findings.
• Facilitates efficient communication flow between field engineers, development teams, and information development.
• Leverages AI tools and modern technologies to improve research efficiency and documentation quality.
• Contributes to project planning within the team and collaborates on cross‑functional initiatives.
• Recommends solutions to technical issues that impact documentation accuracy and completeness.
• Accountable for completion of technical objectives on schedule and within cost and quality objectives.
• Documents own work and shares knowledge proactively with the team.
• Positively and actively supports changing business needs.
• Assumes additional responsibilities as assigned.

Required Qualifications

• BS in Engineering, Computer Science, or related technical field.
• Demonstrated ability to understand and analyze complex electromechanical systems.
• 2‑4 years of relevant experience.
• Experience with product engineering, reverse engineering, or technical troubleshooting.
• Experience working with global engineering and development teams, including flexibility for occasional meetings outside standard business hours.

Preferred Qualifications

• Background in printing technology, imaging systems, or related industrial equipment.
• Working knowledge of technical documentation tools and languages including DITA, SGML, Oxygen, CCMS, and static site generators.
• Familiarity with parts databases, wiring diagrams, assembly documentation, and engineering schematics.

Knowledge, Skills and Abilities

• Strong analytical mindset with natural curiosity for understanding how complex systems work.
• Excellent written and verbal communication skills; ability to convey technical concepts to diverse audiences.
• Proficiency with AI tools and willingness to adopt emerging technologies to enhance productivity.
• Self‑motivated with ability to work independently in lab environments.
• Strong problem‑solving skills with attention to detail.
• Ability to build relationships and collaborate effectively across engineering, field support, and documentation teams.
• Uses judgment within defined practices and procedures to prioritize and resolve issues.
• Quickly develops and applies new technical skills.
• Positively contributes to a high‑morale/high‑performance team culture.
• Ability to influence others regarding solutions to moderately complex technical problems.

Working Conditions

• Cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance and overall contribution are maintained.
• Work in areas that adhere to state and federal regulatory standards, or where no such standards exist, to nationally accepted guidelines, i.e., dust, fumes, physical and chemical agents.
• Adaptable and flexible to work environment, including out of town travel as required and working overtime as business needs may require.
• Produce clear, concise, accurate written communication, clearly conveying thoughts and ideas to peers, management, and customers.
• Establish and maintain positive work relationships with peers, management, and customers, displaying willingness to understand diverse points of view.
• Learn and apply new equipment and tools within an acceptable timeframe.
• Assume ownership of assignments, completing commitments on time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.