Bartender

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths.

Overview

The Bartender is responsible for the complete set up, maintenance and cleanliness of the bar area and preparing drinks for all guests and servers. The Bartender must ensure quality service and guest satisfaction in all products and performance at the bar.

Responsibilities

• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests• Must be able to multitask and prioritize departmental functions to meet deadlines. •• Approach all encounters with guests and employees in an attentive, friendly, courteous andservice-oriented manners.• Attend all required meetings and training courses, including but not limited to internal meetings, brand education classes.• Maintain regular and punctual attendance in compliance with Company Standards, as required by scheduling, which will vary according to the needs of the hotel. •• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, which should be cleaned and always pressed.• Comply with prescribed hotel standards and regulations to encourage safe and efficient hotel operations.• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.• Must be able to cross-train in other F&B related areas.• Must be able to maintain confidentiality of information.• Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management.• Always maintain a friendly and warm demeanor.

Pass periodic menu and service tests• Complete knowledge of POS• Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.• Process guest checks, collect cash and process credit cards and room charges according to standards.• Prepare syrups and infusions according to recipes provided by the company• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.• Follow all opening and closing checklists as needed.• Prepare beverages and cocktails precisely using jiggers and other measuring tools and according to prescribed recipes.• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.• Ensure the work areas are kept clean and tidy.• Carry out cashiering functions by closing checks and servicing the guest.• Replenish all liquor, beer, wine, cocktail batches, paper goods, sodas, waters, juices, syrups, and garnishes as needed in the bar during the shift.• Be familiar with beverages, cocktails and portion control.• Pre-bus bar top removing soiled dishes after each course and empty glassware to the dish pit.• Maintain knowledge of all cocktail recipes including proper glassware and garnish for each.• Maintain complete knowledge of all food and beverage products served in the bar.• Clean up trash, pieces of food or any other type of debris.• Assist in opening and closing side-work as assigned.• Be responsible for unpacking glassware, beer, wine, and liquor deliveries and keeping the storerooms/ walk-in organized, clean and tidy.• Be responsible for collecting all liquor, beer and wine from the storeroom daily• Follow all state liquor laws.• Assist in maintaining beverage cost.• When necessary, retrieve all food items from the kitchen and deliver them to customers according to proper service standards.• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management.• Ensure overall guest satisfaction.• Assist in the polishing and restocking of glassware needed for the bar in coordination with restaurant steward.• Check CO2 and nitrogen tanks to ensure that they are full and secured properly to the bar.• Build a rapport with guests to build a positive atmosphere and create regular customers.• Complete knowledge of and ability to execute different service styles including a la carte dining, family-style dining, buffet-style dining• Anything else deemed necessary by management to ensure all areas of the workplace are clean and guests are satisfied.• TIPS training certifiedAdvanced Tasks:• Pass periodic advanced training exams and speed tests• Complete knowledge of inventory software and systems• Collaborate with team members leadership to develop fresh, innovative and seasonally- appropriate new cocktail recipes on a seasonal basis and as needed for events and activations.• Perform frequent inventories, carried out either weekly or monthly depending on the needs of the program.• Knowledge of classic and modern classic cocktails and the ability to guide guests through beverage decisions based on the flavor profile and style of drink they are seeking.• Have a comprehensive understanding of espresso machines, how to dial a machine in, appropriately pull a shot and steam milk while keeping the machine and area around it clean and free of debris.• Carry out bar production and cocktail batch preparation with exact precision and according to recipes.• Have a comprehensive understanding of keg systems including but not limited to batching, connecting, maintaining appropriate psi, and regulating carbonation and the integrity of the cocktails.• Assist beverage and department managers in maintaining beverage cost in line with budget• Participate in pre-shift meetings to educate and inform staff on beverage program offerings.

Qualifications

• Experience:• Must be of legal age to serve alcoholic beverages, according to local state laws.• At least 3 years of progressive experience in a hotel, restaurant or cocktail bar with an established reputation for high-quality cocktails and product curation.• Extensive knowledge of wine and spiritsPhysical requirements:• Flexible and long hours are sometimes required.• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand for the entire shift• Previous bartending experience required

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.