IT Helpdesk Technician

Job Description

Job Description

We are looking for a self-motivated, experienced IT Help Desk Administrator to join our team. This position will handle the day-to-day IT work and maintain existing technology systems, equipment, devices and provide support to users onsite and remotely. Responsible for the upkeep, configuration and reliable operation of all servers, networks, equipment, and security of data.

Our company stands behind core values that include excellence, service, integrity, respect, unity, and perseverance. The right fit is essential for this position. This person should be a self-starter, organized, and able to prioritize and efficiently manage multiple assignments.

Responsibilities:

· Create new users, resolve issues with systems and programs

· Provide in-house and remote user support with various programs and equipment

· Troubleshoot issues with desktops, laptops, mobile devices, printers and copiers onsite and remotely

· Ensure all operating systems are running smoothly and all updates are made in a timely manner

· Maintain computers and install/update necessary programs and software

· Manage and distribute Cell Phones and assist with office phones and VOIP

· Configuration and upkeep of servers, computers, and security systems

· Training or directing users on the correct use of software and hardware within the system

· Assist with other duties as assigned

The Ideal Candidate will possess the following knowledge, skills, and experience:

· A minimum of 5 years experience in Information Technology

· Computer Networking: 3 years (Preferred) Help desk: 2 years (Preferred)

· Polite, patient, and positive attitude and is supportive of non-technical team members.

· Familiar with Microsoft operating systems and Office Products

· Windows server, active directory, Exchange, MS SQL

· Microsoft 365 administration

· Performing problem-solving tasks when alerted by a user or monitoring system

· Ability to work well with employees in various departments within the Company

· Able to work in a fast-paced environment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person