Restaurant Operation Manager

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Opportunity for advancement
• Dental insurance

Job Description: The Operations Manager is responsible for managing activities that are part of the production of goods and services. Their direct responsibilities include managing both the operations process, the skills of the people following the process, increasing productivity and efficiency, performance improvement, and operations strategy. Report to the General Manager.

2026 CEM Scorecard:
Interpret CEM feedback, analyze trends, and implement service-enhancing strategies for areas of improvement

• Speed of Service = 76%
• Order Accuracy = 97% 
• Food Quality = 26.5%
• Attentive & Courteous = 79%

Responsibilities of the Operation Manager include:

• General tasks such as:
  • Attendance (Call-outs and other time punch issues)
  • Change Fund Money Count
  • Labor/Productivity analysis
  • Operational tasks including iPOS, drinks, food handling, stocking, etc.
  • Operating marketing Events that have an impact on operations
  • Inventory count and maintenance 
  • Ordering as necessary
• Ensure all Team Members are working under the standards of operation by working alongside and training Team Members to training requirements
• Adhere to and enforce Food Safety and sanitation standards
• Provide exceptional customer service to all guests and resolve complaints in an efficient and friendly manner

Requirements and skills:

• Goal-oriented and problem solver
• Time management skills and ability to multitask
• Exceptional customer service skills
• Written and verbal communication skills
• Outstanding poise in a fast-paced business environment
• Superior and consistent leadership skills

Preferred qualifications :

• Bachelor's degree or above, preferably in a business or marketing field of study
• Experience as a leader food service operations
• Years of Experience: 2
• Bilingual: English and Spanish
• This is a full time position.
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in the Restaurant.