Produce Clerk
$18.75 - $24 per hourSacramento Natural Foods CO-OP
Job Type
Full-time
- Uphold all Co-op policies, procedures and expectations.
- Customer Experience
- Exceed our customers' expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op's customer service standards.
- Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
- Maintain a calm and friendly demeanor with all customers and in all situations.
- Help customers make product selections by answering questions and providing information about all produce items.
- Department Operations
- Order, receive, and merchandise produce products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and organic quality standards.
- Reorder products following the Produce department procedures.
- Consistently replenish products to ensure freshness and visibility.
- Accept, order, receive, stock, and retrieve special orders.
- Follow proper procedures for opening and closing.
- Maintain inventory of products and supplies.
- Handle product returns from customers and arrange returns and credits to vendors.
- Conduct price changes and signage orders following department procedures.
- Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
- Maintain a working knowledge of all items, ingredients, vendors, and products in all department areas.
- Prioritize time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
- Receive orders, weigh in product, inspect for quality, record date received, and fill out receiving reports and other paperwork as needed.
- Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
- Follow department procedures for processing known loss, invoices, special orders, and transfers.
- Rotate all product using first in, first out (FIFO).
- Check chemical sanitation levels (PPM) on sanitizer buckets, and report all discrepancies to management.
- Properly handle all chemical and sanitation products.
- Clerk Duties
- Adhere to scheduled shifts and be ready for work when shift begins.
- Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves.
- Maintain accurate and attractive signage within your department.
- Keep the department orderly and clean.
- Other Duties
- Assist in inventory counts, storewide cleaning, and other projects as needed.
- Attend meetings and events as requested.
- Adhere to department dress code.
- Demonstrate support for the cooperative values and principles daily.
- Perform other duties and work in other departments as assigned.
- Maintain and update California Food Handler's Certification as requested by management.
- Required Experience
- Customer Service experience.
- Language Ability
- Read and Comprehend complex instructions, correspondence, and memos.
- Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
- Effectively present information in one-to-one and small group situations to customers and other employees.
- Math Ability
- Add and subtract two digit numbers and multiply and divide with 10's and 100's mentally.
- Perform these calculations using units of U.S. currency and weight measurement, volume, and distance.
- Read and follow a standard recipe.
- Measure, mix, and prepare raw ingredients according to company specifications and recipes.
- Reasoning Ability
- Apply common sense understanding to carry out detailed written or oral instructions.
- Deal with problems involving a few concrete variables in standardized situations.
- Prioritize work tasks, multi-task, and maintain focus.
- Computer Skills
- Use Email, website, and time clock software proficiently.
- Education
- High school diploma, GED, or equivalent certificate.
- Previous experience handling produce.
- Previous customer service experience.
- Customer Service
- Manage difficult or emotional customer situations.
- Communicate respectfully at all times.
- Respond promptly to customer needs.
- Respond to requests for service and assistance.
- Attendance and Punctuality
- Consistently report to work and arrive on time.
- Ensure work responsibilities are covered when absent.
- Arrive at meetings and appointments on time.
- Dependability
- Respond to management direction.
- Commit to meeting department goals and expectations.
- Complete tasks on time.
- Quality
- Demonstrate accuracy and thoroughness.
- Look for ways to improve and promote quality.
- Apply feedback to improve performance.
- Monitor own work to ensure quality.
- Quantity
- Work quickly and accurately with a sense of urgency.
- Meet productivity standards.
- Strive to increase productivity.
- Safety and Security
- Use equipment and materials properly.
- Protect the safety of self, co-workers, and Co-op customers at all times.
- Report any potentially harmful equipment or situations to supervisors without delay.
- Report safety-related accidents and incidents to a manager immediately.
- Follow all company safety policies and procedures.
- Operate equipment properly and in a safe manner that will not lead to injury of self or others.
- Follow all safe food handling guidelines as required by local, state, and federal laws.
- Frequent Physical Demands
- Stand for extended periods of time.
- Use hands to grasp, handle, and feel.
- Reach with hands and arms.
- Walk, climb, balance, stoop, squat and kneel.
- Lift and move up to 30 pounds.
- Talk and hear.
- Occasional Physical Demands
- Lift and move up to 50 pounds.
- Specific Vision Ability
- Close vision, distance vision, peripheral vision, and depth perception.
- Frequent exposure
- Cold to hot, and wet or humid conditions (weather and non-weather).
- Standing on cement floors for extended periods of time.
- Fumes or airborne particles ranging from natural to chemical.
- Hand washing and wearing disposable gloves.
- Work with knives and other tools including plastic and metal.
- Work with various cleaning products including bleach.
- The noise level in the environment is usually moderate to loud
Salary Description
$18.75-$24.00 hourly
Vacancy posted 4 days ago
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