Customer Service Representative

Customer Service RepresentativeJoin the Customer Care Center of an Industry Leading Wildlife Management Company!Founded in 1984, Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.The objective of the Customer Service Representative position is to provide excellent service to the Region's existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.Your daily duties include:Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfactionIdentify escalating priority issues and report it up the proper chain of commandPerform a follow-up call with customer to ensure resolution of the issueConduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfactionMake out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual eventsAssist customers as needed in making payments or setting up auto-billingEnter data into CRM (Servsuite) to document issuesAssist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regionsMaintain/exceed productivity goals and performance measures set by the RegionFollow-up with L360/Podium customers to initiate a plan of action with at-risk customersProvide excellent customer service in a professional mannerYou will thrive in this role if:You hold yourself to high standardsYou enjoy building relationships and creating a bond and rapport with your team members and customersYou have great time management skillsExcellent verbal and written communication skillsExceptional customer service, organizational and analytical skillsWhat we offer:Highly competitive compensation package ($18-$18.50/Hour!)Comprehensive training programs as the industry leaderComprehensive benefits package including medical, dental, vision & life Insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsQualifications:Work Environment:We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:Perform duties while seated for long periods of timeRequired Experience:Two years experience in a call center or customer service environmentKnowledge of customer service principles and practices,Good data entry and verbal skills; type 45 wpm or moreProficient in relevant computer applicationsRequired Education:High School Diploma or equivalent requiredRequired Skills:Ability to de-escalate an upset customerMust be able to work overtime during the company's peak seasonMust have the ability to be flexible in schedulingProblem Analysis and ResourcefulnessExcellent organizational skillsAble to coordinate activities with multiple parties and levels of leadershipCritter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer