Call Center Services Representative 3

DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Call Center Services Representative 3 Location: Irving, TX Duration: 12 months Basic Qualifications: High school diploma/GED or bachelor’s degree + 5 years relevant experience. Experience in an HR shared services or call center environment. Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions. Utilization case-management or ticketing systems in a high-volume support environment. Advanced Microsoft Office skills (Excel, Word, PowerPoint). Strong analytical, problem-solving, and troubleshooting skills. Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels. Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion. Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint Core Competencies: Customer-Centric Mindset Analytical Problem Solving Stakeholder Collaboration Continuous Improvement & Innovation Adaptability & Learning Agility Accountability for Results Operational Excellence Preferred Qualifications: Strong knowledge of or experience with Service Now and Workday tools. Strong knowledge of Human Resources and/or Shared Services practices. General knowledge of Payroll and Timekeeping. General knowledge of Travel and expense reporting. #J-18808-Ljbffr