Customer Service Associate
GSM Outdoors
Senior Customer Success SpecialistAt GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal users. The Senior Customer Success Specialist will be responsible for delivering elevated customer service and technical support while actively protecting subscription revenue and customer lifetime value.This role blends advanced troubleshooting expertise with strategic retention skills. You will manage high-value accounts, resolve complex technical concerns, and lead save conversations when customers request cancellations, credits, or plan reductions.This is not Tier 1 support — this is ownership-level service.Key Responsibilities:VIP Account ManagementServe as primary escalation contact for multi-device customersProvide white-glove service to high-value accountsReview account history and proactively identify friction pointsMonitor device performance trends and subscription utilizationTroubleshoot cellular trail cameras, app functionality, firmware, and connectivity issuesDiagnosing signal strength, data transmission, SD card performance, battery consumption, and firmware conflicts, Support customers managing 5+ active devicesGuide customers through advanced app navigation and subscription managementDocument cases thoroughly for trend tracking and product feedbackRetention & Revenue ProtectionLead save conversations when customers request cancellation or plan downgradesIdentify root causes (technical issues, billing concerns, hardware frustrations)Apply structured retention strategies and objection-handling techniquesOffer appropriate solutions (troubleshooting, replacements, plan adjustments, education)Protect recurring subscription revenue and reduce churnEscalation & Cross-Functional CollaborationPartner with App Development, warehouse, and salesEscalate firmware bugs or app defects with detailed documentationIdentify recurring issues impacting churn and communicate findings to leadershipSupport Customer Service and Tier 1 agents with complex case resolutionPerformance MetricsRetention Save RateMulti-Device Account Satisfaction (CSAT)First Call ResolutionEscalation Reduction RateDocumentation AccuracyRequired Experience:3+ years of Customer Service experience, Wireless Technical Support, Tier 2, or VIP Retention Escalation SupportExperience supporting cellular devices, connected productsProven success in retention or cancellation save environmentsStrong technical troubleshooting skillsAbility to confidently navigate multiple systems simultaneouslyPreferred ExperienceExperience with cellular trail cameras or outdoor technologyBackground in subscription-based platformsExperience supporting app-based ecosystemsKPI-driven call center experience GSM Outdoors
- Customer Service Associate Confidential Irving, Texas, United States About this Position Position Overview We are currently hiring a Customer Service Associate to support in-person customer interactions at pre-scheduled community events and outreach locations. This role...SuggestedFull timeCurrently hiringLocal area
- Duties We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working...SuggestedContract workPart timeLocal area
$17 - $22 per hour
Costco is seeking Customer Service Associates to assist members with purchases, returns, and front-end store operations. Customer Service Associates are responsible for greeting members, operating cash registers, processing payments, assisting with returns and exchanges...SuggestedHourly payFull timePart time$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...SuggestedHourly payFull time$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...SuggestedHourly payFull timeFlexible hours- A retail company located in Irving, Texas is seeking a Customer Service Associate to provide assistance to customers and manage sales transactions. The position includes maintaining a clean and well-stocked store while delivering a friendly shopping experience. Ideal candidates...Part time
- ...Summary The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate... ..., suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’...Work at officeLocal areaShift work
$75k - $95k
...be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service & Sales Associates to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales...Local areaImmediate startRemote workWork from homeRiverside Payments
Irving, TX4 days ago- ...Customer Service Representative Provides SMART customer service at all times through the daily execution of Lowe's Outlets. Seeks out... ...leaving the store entrances and exits and assists customers or associates who trigger the alarm. Detects common signs of shoplifting,...Part timeLocal areaFlexible hours
$18 - $22 per hour
Seasonal Tasting Table & Customer Service Associate Pay Rate: $18.00-$22.00 per hour, based on experience Who We Are Goody Goody Liquor is a family-owned and operated retail company that prides itself on taking care of people. For over 60 years, we have served our communities...Hourly payTemporary workWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift$12 per hour
Starting hiring pay at: $12.00As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders...Bi-weekly payHourly payWeekly payImmediate startAll shiftsFlexible hoursShift workDay shift$12 per hour
...Customer Service Associate Starting hiring pay at: $12.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will...Bi-weekly payHourly payWeekly payImmediate startAll shiftsFlexible hoursShift workDay shift$55k - $72k
...building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and... ...where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate...Johnson Controls
Irving, TX11 days ago$16 - $18 per hour
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. + In accordance with state and federal regulations, assists the pharmacist...Hourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift- ...Call Center Services Representative 3At Major Aerospace Company, we have incredible opportunities to work on revolutionary systems that... ...The Human Resources Service Center (HRSC) seeks an experienced, customer focused professional to provide Tier 1 HR Help Desk support...Work at officeRemote work2 days per week
First Tek
Irving, TX3 days ago - ...DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone... ...including Excel, Word, and PowerPoint Core Competencies: Customer-Centric Mindset Analytical Problem Solving Stakeholder Collaboration...Work at office
DatamanUSA
Irving, TX14 hours ago - ...Call Center Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider...Work at officeLocal area
U-Haul
Irving, TX5 days ago - ...Job Description Job Description Service Account Manager | On-Target Earnings This role offers a competitive base salary plus uncapped... ...Training & Support – Ongoing mentorship, product training, and customer service coaching. Team Culture – Supportive and fast-paced...Base plus commissionContract workWork at officeNight shift
Ford Audio-Video Systems
Irving, TX4 days ago $69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...Remote jobWork from homeFlexible hoursHMG Careers
Irving, TX2 days ago$55k
...Job Description Job Description Who we are: Auto-Chlor Services is part of a national leader in commercial cleaning and sanitizing... ...professionalism. Key Responsibilities: Provide excellent customer service and build relationships with an established route of customer...Full timeRelocationAuto-Chlor System of Washington, Inc
Irving, TX13 days ago- ...Customer Service Representative Tempo Service Company Profile – Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc., consists of four business operating units: Tempo Mechanical, Tempo...Full timeTemporary workWork at officeImmediate startShift workNight shift
Tempo Service
Irving, TX4 days ago $39.14k - $55.16k
...preparing change of address records, and receiving orders for installation, turn-on, disconnection and other changes in water service; issuing customer orders through the Computer Information System (CIS) software to coordinate with both field and billing units; resolving...Hourly payFull timeContract workWork at officeCity of Irving, TX
Irving, TX1 day ago$15 - $19 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting...Hourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWalgreens
Arlington, TX3 days ago- ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged... ...have: Retail and customer service experience Sales associate or cashiering experience High school diploma or...Weekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Irving, TX1 day ago - ...Customer Service Representative This job is located at 1701 W. Irving Blvd., Irving, TX 75061 PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes...Local areaFlexible hoursAfternoon shiftEarly shift
PLS
Irving, TX1 day ago $13.3 - $18.6 per hour
...a body worn camera. Supports a positive customer shopping experience in the store and maintains... ...to store management or customer service via a Company issued radio Observe and... ...security experience Benefits include: Associate discount; EAP; smoking cessation;...Hourly payTemporary workLocal areaHome officeTJX
Dallas, TX1 day ago$18 per hour
...administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact? As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers...Hourly payFull timeTemporary workPart timeWork experience placementWork at officeMonday to FridayShift workWebTPA Employer Services, LLC
Irving, TX3 days ago$14 per hour
...better? Are you enthusiastic about helping others and looking for a customer service job where your attitude, effort, and personality truly matter? If so, our Part Time Customer Service Associate (CSA) position at ZIPS Car Wash , located at 4651 Little Rd,...Hourly payDaily paidPart timeFlexible hoursDay shiftAfternoon shiftZips Car Wash
Arlington, TX4 days ago- ...Customer Service Representative Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in...Temporary workWork experience placement
Trescal
Irving, TX3 days ago - ...Bilingual Customer Service Specialist Customer is looking for a bilingual Customer Service Specialist in Irving, TX who has: Fluency in both English and Spanish Experience: 6+ months of Customer Service, Financial Services, or Contact Center experience, or an equivalent...
Randstad
Irving, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Associate. Be the first to apply!
- hospital customer service representative Irving, TX
- medical customer service representative Irving, TX
- customer service rep remote Irving, TX
- customer service officer Irving, TX
- benefit customer service representative Irving, TX
- customer service consultant Irving, TX
- customer service representative (remote from home) Irving, TX
- customer service operator Irving, TX
- bilingual customer support specialist Irving, TX
- customer success associate Irving, TX