Customer Service Dispatcher

Customer Service Dispatcher - Part Time

We are seeking a part time Customer Service Dispatcher to join our client's team. As a Customer Service Dispatcher, you will be part of the Customer Support team supporting daily freight operations. The ideal candidate will have strong multitasking abilities, a calm and professional communication style, and the drive to resolve issues quickly—which will align successfully in the organization.

Location: Irving, TX

Pay Range: $18

Shift: Monday to Saturday, 2:00 PM to 6:00 PM (part-time)

What's the Job?

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps; process changes or cancellations to delivery orders

What's Needed?

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills and the ability to multitask effectively
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
• Bilingual in Spanish preferred

What's in it for me?

• Work in a fast-paced environment focused on delivering daily freight solutions
• Be supported by a passionate team motivated by innovation
• Opportunity to continually advance your career based on performance and growth
• Engage directly with customers, business partners, and drivers to make an impact
• Join a team where your problem-solving and communication skills are valued

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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