Dispatcher/Customer Service

Dispatcher/Customer ServiceSweve Tech LTD is a leading technology company based in Dallas, Texas. We are currently seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service. This is a full-time position with opportunities for growth and advancement within the company.As a Dispatcher/Customer Service, you will play a crucial role in ensuring the smooth and efficient operation of our business. Your primary responsibilities will include dispatching technicians to customer locations, managing service requests, and providing exceptional customer service.Benefits of working with Sweve Tech LTD include:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceKey responsibilities include:Receive and prioritize service requests from customers via phone, email, or online platformsDispatch technicians to customer locations based on urgency and availabilityMonitor and track technician progress to ensure timely and efficient service deliveryCommunicate with customers to provide updates on service status and address any concerns or issuesMaintain accurate records of service requests, technician schedules, and customer interactionsCollaborate with other departments to resolve complex service issues and ensure customer satisfactionContinuously seek opportunities to improve processes and procedures to enhance the customer experienceAssist with administrative tasks such as data entry, filing, and record keepingQualifications include:High school diploma or equivalent1-2 years of experience in customer service or dispatching roleExcellent communication and interpersonal skillsStrong organizational and time-management abilitiesProficient in Microsoft Office and other computer applicationsAbility to work in a fast-paced and dynamic environmentWillingness to work flexible hours, including weekends and evenings if neededKnowledge of technical terminology and experience in the technology industry is a plusJob Type: Full-timePay: From $21.00 - $29.00 per hourSchedule:Monday to FridayOvertimeWeekends as neededAt Sweve Tech LTD, we value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you!To apply, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.