Front Desk Agent

Job Description

Job Description

Join us at the Hilton Garden Inn! *Full time and Part time Positions available!*

At the Hilton Garden Inn, we pride ourselves in creating the best environment for our team members and guests alike!

We are looking for individuals that love going above and beyond to create World Class experiences for our guests and other team members every day!

The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service. The typical shifts for this position are 7am-3pm and 3pm-11pm and weekend shifts. As a Guest Service Agent, you will be the face of the hotel. Making our guests feel welcomed and taken care of will be at the top of your priority list, so if guest service is your passion, this is the position for you!

Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities.

• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
• Invest in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits include:

**Depending on hours worked:

• **Health Insurance
• **Dental Insurance
• **Vision Insurance
• **Life Insurance
• Paid Time Off
• $500 Lifestyle Spending Account
• Perfect Attendance Bonus Plan
• Referral Bonus Plan
• Employer-matched 401-k
• Worldwide Hotel Discounts

REQUIREMENTS:

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.