Consumer Banking - External Communications - Senior Associate

Job Description

Join our highly talented Consumer Banking public relations team in an exciting and dynamic work environment.

As a Senior Associate in the Consumer Banking public relations team, you will support a diverse portfolio of external communications initiatives, advancing strategic priorities focused on financial health and integrated campaigns in partnership with Marketing and regional teams.

Job Responsibilities:

• Support external communications across a broad portfolio of strategic initiatives, including financial health priorities such as Chase Money Skills, ensuring clear and consistent storytelling aligned to business objectives.
• Execute integrated communications campaigns in partnership with Marketing and regional teams, including national moments, targeted market activations, and partnership-driven efforts 
• Draft and refine press materials, messaging, and campaign content that translate business priorities into compelling external narratives. 
• Manage media engagement across national and regional outlets, building relationships and proactively identifying opportunities to elevate key stories.
• Collaborate with agency partners to develop and deliver content across earned, paid, and social channels, ensuring alignment and quality execution. 
• Identify proactive storytelling opportunities that support business priorities and enhance the firm’s reputation across priority audiences.
• Track, analyze, and report on media coverage and campaign performance, delivering insights to inform future strategy and improve outcomes.
• Partner across internal stakeholders to ensure alignment, message consistency, and effective execution across a complex, matrixed organization.

 

Required qualifications, capabilities, and skills:

• Minimum 4+ years of experience in public relations, communications, or journalism, with experience in corporate and/or agency environments.
• Experience supporting integrated communications campaigns across earned, owned, and paid media.
• Strong writing and storytelling skills, with the ability to simplify complex topics into clear, compelling narratives. 
• Demonstrated experience supporting media relations efforts, including outreach, relationship management, and securing coverage. 
• Ability to manage multiple priorities across a diverse portfolio of work in a fast-paced environment. 
• Experience working cross-functionally with marketing, business, and external partners to deliver coordinated communications programs. 
• Comfort with media monitoring and measurement, with the ability to translate coverage and data into actionable insights. 
• Strong organizational skills, attention to detail, and ability to execute with accuracy and consistency.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.