Servicing Communications Senior Associate - Business Banking Marketing

Job Description

As a Servicing Communications Senior Associate within Business Banking Marketing, you will lead the development and deployment of servicing communications that help clients understand product, feature, or policy changes. Some communications may require expedited execution timelines and/or Spanish translation. You will collaborate closely with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, shape strategies, and deliver effective tactics.

Job Responsibilities

• Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain strong relationships with stakeholders across Marketing, Legal, Compliance, and Product, integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure marketing collateral is delivered on scope and on time.
• Refine servicing templates and document best practices to maximize communication effectiveness, including when delivering challenging news to customers.
• Ensure regulatory compliance by following established controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Required qualifications, capabilities and skills

• Bachelor’s degree required.
• Minimum of 3 years of experience in marketing or a related field.
• Strong written and verbal communication skills, with the ability to convey information clearly to customers and business partners.
• Demonstrated ability to anticipate and mitigate risk.
• Project management experience.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint.
• Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.

Preferred qualifications, capabilities, and skills

• Financial services and/or product management experience.
• Experience in business writing, crisis communications, and/or servicing communications.
• Knowledge of creative design software.
• Spanish translation experience and/or experience partnering with translation workflows (as needed for communications).
• Passionate about delivering an outstanding customer experience.
• Curious and innovative, consistently seeking ways to improve and raise the bar.
• Results-driven, with the ability to deliver outcomes even without direct tracking mechanisms.
• Detail-oriented and thorough in managing all aspects of communications.
• Bachelor's degree preferred in communications, marketing, business, or related disciplines preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.