WIC Client Care Specialist - HEALTH

WIC Client Care Specialist - HEALTHDate: Jul 27, 2026Location: Wichita, KS, USCompany: Sedgwick CountyDepartment: Health Dept. Job ID: 13109 Pay: $17.04 per hour. Work Schedule: Monday-Friday 8:00am-5:00pm, Staff rotate one evening a week & work 9:30am - 6:30pm Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.The Women, Infant, and Children's (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client's medical data and the WIC call center. The position also determines the client income eligibility, and issues the client's food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).Customer Service and Outreach SupportWelcome and assist internal and external customersFollow policies, procedures and workflowsIdentify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC worksRefer and document community referralsSchedule, reschedule, cancel and send reminders for client appointmentsManage email inboxes and faxes; monitor and respond to requestsRotates through three primary areas: clinic front desk, performing medical data, and call centerGather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5Issue food benefitsProvide guidance, and document the clients' secondary nutrition education appointment contactPromote breastfeeding, including providing education and referrals to address mother's needs; handle return of breast pumpsManage supply inventories of office, including printing materials and medical suppliesProvide WIC outreach: mailings and in-person eventsManage incoming client referrals from IRIS softwareScreen immunization records to ensure up-to-date statusDistribute and collect surveys for WIC servicesMeet program client contact productivity standardsFollow and document HIPAA regulations and WIC confidentialityProvide and discuss voter registration/declination with client and interoffice voter form to County elections officeReports and provides written documentation to supervisor on client complaintsDocumentation and RecordkeepingComplete data entry for clients(demographic information and other program software fields)Verify and document insurance and/or income eligibility/verification of client proofsProvides client appointment lettersComplete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-rescheduleAssists with record/file management by boxing charts for storageComplete personal WIC daily hours reportWIC Call CenterSchedule, reschedule, and answers client questions over the phoneMails next appointment lettersCommunicates by email with site supervisors on clients needing a return phone call or additional informationPrepare and send verification of certification for out of state transfersMinimum Qualifications: High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.Preferred Qualifications: Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA. Bilingual in English and Spanish.