IT Support Specialist II

IT Support SpecialistAs an IT Support Specialist in our San Diego, CA office, you will support our employees efficiently and practically in a fast-paced environment. This role will handle end user support requests and must be able to assist in other areas of IT including, but not limited to, managing end user accounts in an Active Directory and Azure environment, setting up, configuring and deploying hardware to employees, troubleshooting server and network related issues, managing backups and documentation.Essential Job Functions:Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.Diagnoses, research, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and/or vendors when needed.Set up users workstations and peripherals.Provide technical support to users in-person and remote (May require some travel to Virginia office)Install, configure and maintain computer systems including Windows, Mac and Linux operating systemsManage user accounts in Active Directory and Azure environmentManage user accounts in multiple cloud-based servicesAssist in backup and restoration of corporate dataAssist in writing documentation for computer systems proceduresAssist in the development and recommendation of network administration and operational proceduresAssist in configuring and maintaining servers (physical and virtual) and softwareOther assigned IT related projectsLocation:Position is based in San Diego with a hybrid schedule.**The hybrid work arrangement is subject to change based on business needs including but not limited to training, performance, or other operational requirements. Any physical location change may impact future employment.What are we looking for?BS degree in Information Technology, Computer Science or related field requiredCompTIA A+ Certification or equivalent required2+ years hands-on experience working in LAN/WAN environments2+ years of desktop and/or helpdesk support experience2+ years experience administering and troubleshooting Active Directory/Group PolicyExperience administering Microsoft 365 productsTechnical knowledge or direct experience with VMware suite of software products. Additional knowledge or experience with any other Hypervisors or VDI products is desirable.Possess strong technical knowledge and troubleshooting of computer servers, SAN/NAS, workstations, printers, routers, firewalls, and switchesTechnical knowledge or direct experience with Veeam or similar backup solutions.Must be able to communicate effectively -- in written and verbal formatMust be able to take direction for job functionsMust be a US Person (US Citizen or US Permanent Resident)Ability to lift or push up to 50 poundsPreferred Qualifications:Microsoft and Cisco CertificationTechnical knowledge or direct experience with Linux systems is desirableTechnical knowledge or direct experience with Cisco, SonicWALL Firewalls, Routers, Switches and Wireless Solutions including a solid understanding of the concepts of VPN’s is desirable.Compensation and Benefits:IT Support Specialist/Help Desk Technician II pay range: $29.00 - $49.00/hour**This range represents base pay. In addition, you may be eligible for additional benefits and compensation.Referral eligibility: Tier 1Quartus is an equal opportunity employer and we are committed to employing a diverse workforce, including, but not limited to, minorities, women, individuals with disabilities, and protected veterans. Quartus provides comprehensive benefits including competitive salary, discretionary performance-based bonus, employee stock ownership plan, medical, dental, vision, and 401k plan with company match.