Receptionist/Medical Assistant

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Bonus based on performance
• Dental insurance
• Training & development

Overview of Position : At Innovative Treatment Centers, the Receptionist/Medical Assistant
serves as the first point of contact for patients while also supporting essential clinical and
administrative functions. This role bridges front desk operations with medical assisting
responsibilities to ensure a seamless, welcoming, and efficient patient experience. This
position is responsible for maintaining the flow of daily operations by providing exceptional
customer service, supporting clinical care, managing scheduling and records, and ensuring
compliance with all regulatory and confidentiality standards. The individual in this role plays a
vital part in creating a safe, organized, and healing environment for all persons served.

Primary Tasks

• Patient Experience & Front Desk Operations
  • Greet patients and visitors, ensuring a warm, professional, and welcoming
    environment
  • Answer and manage incoming calls, screen and direct appropriately, and relay
    messages
  • Assist patients with questions, concerns, and general inquiries
  • Monitor lobby activity to ensure safety, confidentiality, and appropriate access
  • Maintain cleanliness and organization of the reception area
  • Maintain cleanliness and organization of the patient rooms/clinic
  • Foster a respectful, calm, and healing environment at all times
• Scheduling & Intake Coordination
  • Schedule appointments, intakes, and assessments
  • Maintain provider schedules and intake calendars
  • Prepare and maintain intake/evaluation packets
  • Verify patient insurance and demographic information
  • Obtain prior authorizations for services and prescribed medications
  • Enter and update patient information in the EMR system accurately
  • Clinical & Medical Assistant Duties
  • Interview patients and record medical histories
  • Take and document vital signs
  • Obtain, document, and prepare urine drug screens
  • Assist providers with clinical tasks as needed
  • Administer medications or injections under physician supervision (if
    applicable)
  • Prepare laboratory specimens and ensure proper handling and disposal
  • Provide basic education to patients regarding medications and services
• Documentation, Billing & Compliance
  • Maintain accurate and timely patient records in the EMR
  • Assist with billing processes, including coding and insurance forms
  • Respond to insurance, medical records, and third-party inquiries as needed
  • Ensure compliance with HIPAA and 42 CFR Part 2 at all times
  • Maintain strict confidentiality of all patient and organizational information
• Inventory & Office Operations
  • Monitor and maintain inventory of medical and office supplies
  • Order supplies and verify receipt of deliveries
  • Track and maintain UA supplies and clinical materials
  • Coordinate maintenance for office equipment (copiers, fax machines, etc.)
  • Manage shredding and document disposal processes
• Team Support & Collaboration
  • Act as a liaison between patients, providers, and administrative staff
  • Support clinical and administrative teams to ensure efficient workflow
  • Assist with training or guidance of staff when needed
  • Adapt to changing priorities and organizational needs
  • Perform other duties as assigned

Required Skills, Experience, and Education

• High School Diploma or GED required
• Active Certified Medical Assistant (CMA) certification required
• Strong communication and interpersonal skills
• Excellent customer service and client-centered approach
• Ability to multitask and manage competing priorities
• Proficiency with EMR systems and basic computer applications
• Knowledge of medical terminology and basic clinical procedures
• Ability to maintain professionalism and confidentiality at all times
• Proficiency with obtaining prior authorizations for Medicaid, Medicare, and
  commercial insurances
• Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription
  prior authorization processes
• Fluency in both English and Spanish is required

Preferred Skills, Experience, and Education

• At least one (1) year of experience in a medical or behavioral health setting
• Experience with insurance verification and medical billing
• Experience with phlebotomy and laboratory procedures
• Familiarity with behavioral health services and workflows

Special Job Requirements

• Strong organizational and time management skills
• Ability to work both independently and collaboratively
• Flexibility and adaptability in a fast-paced environment
• Ability to handle sensitive situations with professionalism and care
• Commitment to maintaining a safe, respectful, and inclusive environment
• Technologically proficient or willing to learn new systems