Experienced Residential Program Manager/Direct Care Professional

Job Description

Job Description

The Program Manager oversees the daily operations of the residential program , supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.

This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.

Program Operations

• Coordinate and oversee daily residential program operations
  
  
• Supervise direct care staff and assign staff to youth as needed

• Review shift notes, ABC data, and caregiver logs for accuracy and completeness

• Respond to staff questions, concerns, and operational needs

• Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements

• Maintain house organization including inventory, groceries, and weekly menus
  
  
• Conduct fire drills and safety checks
  
  
• Monitor house maintenance and communicate with landlords when necessary

Youth Advocacy & Coordination

• Attend IEP meetings and advocate for youth in school settings

• Communicate regularly with IEP case managers, teachers, and school transportation
  
  
• Coordinate doctor appointments and medical care
  
  
• Transport youth to appointments when necessary

• Maintain communication with parents or guardians and ensure engagement plans are followed

• Coordinate with behavior specialists regarding behavioral needs

• Plan and support community inclusion activities
  
  

Medical & Documentation

• Review Medication Administration Records (MAR)
  
  
• Order medications as needed

• Coordinate nurse delegation services
  
  
• Maintain accurate and up-to-date youth files
  
  
• Complete and submit incident reports
  
  
• Prepare and submit referral packets (acceptance or denial)
  
  

Agency & Compliance Communication

• Communicate and attend meetings with DDCS and other state agencies
  
  
• Maintain familiarity with state licensing requirements and regulations
  
  
• Complete Quarterly Reports and IISP updates
  
  
• Ensure documentation meets agency and state standards

Staff Support & Administration

• Train and guide new hires including 30-hour onboarding checklists
  
  
• Maintain archived records and program binders

• Ensure staff documentation is complete and compliant

• Support team development and staff performance

Licensing & Availability

• Be available by phone or in person when needed
  
  
• Be available within 30 minutes for licensing visits or urgent matters
  
  

Minimum Qualifications

• 3+ years experience working with adults, youth or children in a residential care, behavioral health, social services, or youth programs
• Strong leadership and organizational skills

• Ability to work with multiple agencies and professionals

• Valid First Aid/CPR certification
  
  
• Valid driver’s license and ability to transport youth

Additional Responsibilities

Program Managers may also assist with:

• Supervising youth during activities and daily routines

• Supporting youth with hygiene, meals, and daily living skills when necessary

• Transportation to school, family visits, and appointments

• Maintaining a safe, clean, and structured environment

Why Work With Precious Home Care

• Leadership opportunity within a growing organization
  
  
• Ability to make a direct impact in the lives of youth
  
  
• Supportive leadership team

• Opportunity for professional growth