Retail Customer Engagement Manager
The Michael's Companies
- # Retail Customer Engagement ManagerApplylocations: Austin-3201 Bee Caves Rd Ste 112time type: Full timeposted on: Posted Todayjob requisition id: R00311215Store - AUS-WESTLAKE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs* Plan and lead the execution of class and in-store events in accordance with Company programs* Lead the omnichannel processes* Manage and execute shrink and safety programs* Assist with cash reconciliation and bank deposits* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed* Assist with the onboarding of new Team Members* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development* Serve as Manager on Duty (MOD)* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others* Acknowledge customers, help locate the product and provide solutions* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget* Manage and execute the shrink and safety programs* Cross train in Custom Framing selling and production* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires:*** Retail management experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all** **customers** **to create, innovate and be better together.***Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).*
- J-18808-Ljbffr The Michael's Companies
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Retail Customer Engagement Manager in Austin, TX vacancy
- A leading retail company in Austin, Texas is seeking a skilled individual to assist in managing store operations and delivering exceptional customer service. The role requires retail management experience, overseeing front-end operations, training staff, and leading events...SuggestedNight shift
$112.5k - $122.25k
...spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the... ...Learn more at envoy.com. About the role We are looking for a Customer Success Operations Manager to help scale and optimize our post...SuggestedFull timeWork at officeLocal areaImmediate startMenlo Ventures
Austin, TX21 hours ago- ...foxhole and result in better decisions and outcomes. About the Role We’re looking for an Engagement Manager within our Delivery Team to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong...SuggestedWork experience placementWork at office
Gallatin
Austin, TX21 hours ago - A leading storage company in Austin, Texas seeks an Assistant Store Manager to help ensure operational excellence at multiple locations. This role includes building customer relationships, maximizing sales, and maintaining cleanliness standards. Ideal candidates will have...Suggested
- An innovative kitchen appliance company is seeking an Account Manager to join their US Sales team in Austin, TX. This role focuses on managing relationships with retail partners, executing strategic initiatives, and driving business growth. Ideal candidates will have at...Suggested
- ...Israeli American Council The mission of the IAC is to build an engaged and united Israeli American community that strengthens: the Israeli... ...in his/her region. The CEM will be responsible organizing and managing programs & events, as for representing the organization and...Full timeWork at officeLocal areaFlexible hoursWeekend workAfternoon shift
- A leading technology company in Austin, Texas is seeking a Manager for their retail store to lead and develop a high-performing team. The individual will prioritize customer interactions to enhance experiences and drive performance goals. The role requires leadership in...Night shift
- ...ensure effective front-end operations and a customer-centric shopping experience. Responsibilities include assisting in store management, planning in-store events, and training... ...team members. Preferred candidates will have retail management experience, excellent customer...Night shift
$60k - $65k
...Overview We’re searching for a Customer Experience Operations Manager with a solid understanding of customer success methodologies and experience in... ...Tech Stack adoption to drive performance and customer engagement. Building scalable customer experiences: leverage our Tech...Work at officeFlexible hours3 days per weekMeltwater
Austin, TX3 days ago- LE1 See’s Candy Shops, Incorporated is seeking a Retail Assistant Manager to assist the Shop Manager in achieving sales targets and maintaining customer service excellence. This role involves leading the retail team, achieving sales goals, and ensuring smooth day-to-day...
- Client Success Manager (CSM) - Storage Division (Future Openings) Storable’s Client Success... ...your level of responsibility and client engagement will scale with experience. Whether... ...strategic planning discussions. Drive customer success innovation, collaborating with leadership...Full timeTemporary workLocal areaImmediate startHome officeOverseasRelocation packageFlexible hours
- Vans is seeking a Supervisor in Austin, Texas, to lead a team of associates while ensuring a best-in-class customer experience. With over a year of retail management experience, you will partner with the Store Manager to drive sales and maintain compliance with brand...Part timeFlexible hours
- ...Store 202 in Austin, TX. In this role, you'll manage store operations and lead staff while upholding our commitment to exceptional customer service. Responsibilities include... ...new associates. Ideal candidates have prior retail management experience and can embody our core...
$45k - $47k
Job Description - Temporary Consumer Engagement Manager - Remote (04C4D) Temporary Consumer Engagement Manager - Remote Your potential has... ...agents in promoting health insurance products to potential customers Build and maintain strong relationships with sales agents to...Remote jobTemporary work$45k - $47k
Percepta LLC is seeking a Temporary Consumer Engagement Manager to work remotely in Austin, Texas. In this role, you will engage sales agents through motivational strategies, oversee incentive programs, and ensure compliance with health insurance products. Strong communication...Remote jobTemporary work$69.4k - $158k
Job Number: R0238705 DFIR Engagement Manager The Opportunity You know that project managers touch every single part of a business and wear... ...communicate abstract and technical concepts to multiple types of customers and law firms, including cyber warfare and sensitive...Full timeContract workPart timeWork at officeLocal areaRemote work- ...identify ways to maximize value for the client, making Buildots central to how their teams operate Partner with internal project managers to configure the platform around the real complexities of each project Gather on-the-ground insights from clients and feed them...Temporary workFor contractorsRemote work
Buildots
Austin, TX3 days ago - ...business problems. Over 200,000 business customers and millions of individuals across 228... ...with our customers. As a Renewal Success Manager at DeepL, you will be the commercial architect... ...most critical and most complex customer engagements aligning customer health and usage with...Work at officeLocal areaWork from homeFlexible hours
- Engagement Manager - Service Delivery - Hybrid (Austin, TX) The Select Group is seeking an experienced Engagement Manager to serve as the primary... ...5 years of experience in Engagement Management or Customer Success within a technology consulting or professional services...Contract workLocal areaShift work
$140k - $190k
...includes base salary and annual bonus targets Role - AVP - Engagement Manager - AI and Analytics Lead Experience (In Years) - 8+ Years For... ...insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values...$50k
...structure, to ensure consistent market engagement. Strong emphasis on digital/tele‑marketing... ...assigned territory. Ensure that new customer orientation is completed. CRM / Seismic... ...go‑to‑market plan (prospect tier management, prospecting report management, collaboration...Full timeWork at office$140k - $190k
A leading data analytics firm is looking for an experienced Engagement Manager/AVP to spearhead initiatives aimed at expanding client engagements, particularly in the automotive sector. The ideal candidate will have a strong background in analytics service delivery, with...- ...Supervisor in Austin, Texas. In this role, you will support the management of the Representative team, ensuring exceptional service delivery and employee engagement. You will lead the staff, manage customer service issues, and ensure compliance with company policies. A...Remote job
- HUB International in Austin, Texas, is seeking a Pharmacy Benefits Account Manager (PBAM) to support their Pharmacy practice. This role involves managing pharmacy data, assisting in the RFP process, and working closely with Pharmacy Consultants. The ideal candidate will...Remote job
- ...brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management... ...Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team...Temporary workWork experience placementWork at officeLocal areaRemote workWork from home
- Buildots is looking for a Traveling Construction Customer Success Manager based in Austin, Texas. This role requires 80% travel and is responsible for ensuring on-site success of our advanced construction technology. Candidates should have over 7 years in construction...
$115k - $130k
A health-focused beverage company is seeking a Regional Account Manager in Austin, Texas, to spearhead their retail partnerships and drive promotional planning. This role requires over five years of account management experience, primarily in the food and beverage sector...$115k - $130k
A health-focused wellness company is searching for a Regional Account Manager to grow their retail business in Texas. The role involves liaising with retailers, managing promotions, and driving marketing strategies. Ideal candidates will have over 5 years of account management...- A fine jewellery brand in Austin is seeking an Assistant Showroom Manager to support showroom operations and deliver exceptional client experiences. The ideal candidate has strong interpersonal and leadership skills and a passion for ethical jewellery practices. Responsibilities...Full time
$116k - $167k
...record in overseeing high-touch C-suite engagement initiatives or high-profile corporate gatherings... ...ambiguous programs under pressure while managing timelines and various competing... ...with regional sales targets and executive customer offices. Manage the global nomination...Temporary workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Engagement Manager. Be the first to apply!
Related searches
- retail service manager Austin, TX
- full time retail manager Austin, TX
- customer retail manager Austin, TX
- retail manager in training Austin, TX
- online retail manager Austin, TX
- retail associate manager Austin, TX
- retail operations manager Austin, TX
- supervisor retail Austin, TX
- director of retail operations Austin, TX
- retail manager Austin, TX