Account Specialist

Account Specialist

The Tyndale Company is seeking a detail-oriented and customer-focused Account Specialist to join our dynamic team. In this role, you'll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our systems, and delivering top-tier technical customer service. You'll play a key role in building strong relationships with our clients while helping them navigate and succeed within their Tyndale programs. HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

The Tyndale Company is a private, 10x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We're a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

Responsibilities

• Build and maintain strong relationships with key customer contacts through phone and email communication.
• Accurately enter and manage customer data in MAS 500, performing regular checks to ensure information is current.
• Create and distribute customized catalogs and order forms tailored to client needs.
• Partner closely with assigned National Account Manager and/or Account Manager to ensure timely and effective customer support.
• Provide regular and ad-hoc reports to customers as requested.
• Analyze complex customer data to develop effective solutions, collaborating with internal teams to ensure successful outcomes.
• Offer detailed product information to customers and support internal teams in product comparisons when needed.
• Utilize the company CRM to document key contacts, actions taken, and tasks completed.
• Assign tasks to the flex support team to efficiently manage workload.
• Coordinate and send product samples in partnership with the National Account Manager.
• Support additional projects and responsibilities as assigned.

Qualifications

• HS diploma or equivalent required; BA/BS degree preferred.
• 2+ years of sales support, account management, or customer service experience and/or 6 months of Tyndale customer support experience required.
• Proficient in Microsoft Office, with strong intermediate Excel skills.
• Strong problem-solving and organizational skills with attention to detail.
• Excellent written and verbal communication.
• Skilled at building and maintaining internal and external relationships.
• Able to manage multiple priorities and work independently or as part of a team.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.