Policy Technical Writer

Policy Technical Writer

11 week contract w/ option to extend

Hybrid - Austin, TX

Overview

We are seeking a Policy Technical Writer to support identifying documentation gaps, building structured and scalable knowledge systems, and partnering across teams to improve operational maturity.

This individual will play a key role in audit readiness, policy development, and process standardization, helping translate day-to-day operations into clear documentation, workflows, and governance practices. This is an 11 week contract to start, so this could be a great fit for someone looking for a short term project, but there is opportunity to extend into the new fiscal year if funding gets approved.

Responsibilities

• Assess current-state documentation, identify gaps, and build out comprehensive documentation across IT, operations, and business workflows
• Support audit readiness efforts by organizing, maintaining, and updating documentation for internal and external audits (e.g., policies, procedures, asset management)
• Partner with cross-functional teams (IT, security, networking, helpdesk) to gather requirements and document processes
• Conduct stakeholder interviews to understand workflows and translate them into clear SOPs, process maps, and policies
• Develop and maintain documentation within tools such as SharePoint, Scribe, or other documentation platforms
• Help define and standardize helpdesk policies, access/permissions processes, and internal operational procedures
• Assist with asset management documentation and lifecycle tracking
• Collaborate with networking teams on documenting updates related to firewalls, Cisco infrastructure, and system changes (non-hands-on)
• Build and improve workflows, prioritization frameworks, and documentation governance practices
• Support emerging initiatives such as AI policy development and documentation for responsible usage and data retention
• Ensure documentation remains current and consistent with bi-annual audit requirements and organizational changes

Qualifications

• 3+ years of experience in process documentation, compliance support, IT operations, or a related role
• Experience supporting audit readiness efforts and working within structured compliance environments (SOC 2, ISO, NIST, or similar preferred)
• Strong documentation skills, including creating SOPs, workflows, process maps, and policies
• Proven ability to interview stakeholders and translate business processes into clear, structured documentation
• Experience working with documentation and collaboration tools (e.g., SharePoint, Scribe, or similar platforms)
• Familiarity with IT operations concepts such as access/permissions management, helpdesk processes, and asset tracking
• Exposure to cross-functional environments, working with IT, security, and networking teams
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously
• Comfortable operating in ambiguous environments and driving timelines independently
• Excellent written and verbal communication skills

Nice to Have:

• Exposure to AI governance or policy development
• Understanding of identity and access management (IAM) concepts
• Experience with DocTract, and Scribe