Receptionist Lead

Overview

Lead Receptionist

Crystal Lake, IL

Full-Time

Monday-Friday 8 AM - 4:30 PM

Hourly Rate: $22-$24

Benefits Include: Medical, Dental, Vision, 401K, Pto, Perks Program.

Under minimal supervision is responsible for leading the reception team in greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. Insures all appropriate forms are complete, accurate, and according to company guidelines. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.


Responsibilities

-Leads reception functions of a team of three to five peers as they greet patients and initiate the completion of their forms prior to appointments.

-Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.

-Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.

-Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed.

-Collects co-pays, deductible and other out of pocket amounts at time of visit.

-Distributes condolence cards to patients families as requested.

-Maintains lobby area in a neat and orderly manner.

-Identifies no shows, cancellations and reschedules and follows practice tracking policy.

-Creates and maintains front desk staff schedules ensuring proper daily coverage, including PTO and sick coverage.

-Travel to other sites may be required.

-Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.

-Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. Prepares correspondence, memos, forms and other typing as requested by supervisor.

Qualifications

High school diploma or equivalent required. Minimum five years office experience, preferably in medical setting. Minimum two years medical front desk lead.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be corrected to the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.