Remote Support Escalation Engineer
MY IT CREW
MY IT CREW is looking for a Support Escalation Engineer to join their remote team in the United States. This role emphasizes exceptional problem-solving skills and client satisfaction, allowing you to make a significant impact on users. You will handle technical issues from various Microsoft technologies and ensure superb customer service. The supportive culture offers world-class tools and strong opportunities for professional growth. #J-18808-Ljbffr
- ...Turnitin, LLC is seeking a Technical Support Representative to work remotely in a full-time capacity. You will manage escalated technical issues and collaborate with engineering teams to enhance the support experience for end users. Your responsibilities will include...Remote workFull time
- ...WheelHouse IT is seeking a motivated Support Escalation Engineer located in Orlando, FL. The candidate will provide high-quality technical support... ...2-3 years of MSP experience. The role involves both remote and on-site support for various IT systems, and the ideal...Remote work
$92k - $100k
...Customer Support Escalation Engineer Location: Duluth, GA Department: Service Reports to: Director of Customer Support Type... ...: Exempt Schedule: Hybrid 4 days in-office /1 day remote + On-call shift (including evenings and weekends) + on-...Remote workFull timeWork at officeDay shiftAfternoon shift$120k - $165k
...San Francisco seeks a Technical Customer Support Associate to resolve complex issues and... ...debugging technical issues, collaborating with engineering teams, and maintaining documentation.... ...165K, it promotes an in-office culture with some remote flexibility. #J-18808-Ljbffr...Remote workFull timeWork at office- ...WheelHouse IT is looking for a Support Escalation Engineer to deliver high-quality technical support in Orlando, FL. The role demands a minimum of 2-3 years of MSP experience and excellent communication skills to interact with clients. Your responsibilities will include...Remote work
$50k - $55k
WheelHouse IT is looking for a Support Escalation Engineer in Fort Lauderdale, FL. This role requires a minimum of 2 years of MSP experience and involves providing high-quality technical support. Responsibilities include supporting Microsoft technologies, documenting systems...Remote job$123.2k - $199.1k
Support Enablement and Escalations Engineer (Cortex Cloud) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive... ...of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid...Remote workFull time- ...Sinch AB is seeking a Technical Support Engineer to serve as a subject matter expert and address complex technical issues. The role involves... ...a strong telecommunications and networking background. This is a fully remote position based near Atlanta, GA. #J-18808-Ljbffr...Remote work
- ...Managed Service Provider is seeking an IT Escalation Specialist to resolve complex technical issues and provide top-tier client support. This role involves advanced troubleshooting... ...-solving skills. The company offers remote work options with benefits such as 401(k)...Remote work
$30 - $33 per hour
...applications and next steps. Our partner is looking for a Support Engineer - Escalation Management based in the United States. This role offers... ...and elevate the customer experience. The position is fully remote and offers exposure to enterprise-scale cloud and...Remote jobHourly payFull timeFlexible hours- ...Canon USA & Affiliates is looking for a Remote Support Engineer to deliver high-quality support for medical imaging systems. This role involves troubleshooting, escalations, and working with various teams to ensure customer satisfaction. Ideal candidates have technical...Remote workShift work
- ...Global It Support Engineer Nutanix is looking for a global IT support engineer to be part... ...single point of contact for customers on escalations to the appropriate level.... ...systems/infrastructure/SaaS services. Remotely resolving incidents within their capability...Remote workWork experience placementWork at officeWork from home3 days per week
- ...Technical Support Engineer For Clinical Ai Product Line The Technical Support Engineer for... ...systems, troubleshooting and resolving escalated technical issues. Respond to customer... ...occasional travel. Working Environment Remote Physical Demands This position...Remote workLocal area
$110k - $150k
...ShipScience, based in California, is seeking a Support Engineer to join their remote-first team. This full-time role reports to the CTO and involves ensuring platform reliability for over 700 customers. Your responsibilities include monitoring platform operations, resolving...Remote workFull time- ...Customer Support Engineer We are looking for professionals who want to work for a support team, unlike any other support organization.... ...doing: Deliver Tier I technical support for customers and escalate critical issues to Tier II support. Providing accurate,...Remote workWork from homeNight shift
- ...Code Pilot (Technical Support Engineer) Team: Flight Crew Location: Hybrid or Remote - Work from Home with Flexibility About the Mission At Mach7, we build... ...checks. Triage, troubleshoot, and resolve issues or escalate when needed. Document solutions and share...Remote workWork from homeFlexible hours
- ...Support Engineer The Support Engineer sits at the intersection of Customer Success and Engineering. They handle the full range of support... ...from end-users and client admins Handle L2 tickets escalated by the CSM team Investigate and reproduce bugs; escalate...Remote workFreelanceWork at officeWork from home
$75k - $100k
...Technical Support Engineer - Innovatum Innovatum is an enterprise software company serving... ..., GA (Hybrid: 3 days in office, 2 days remote) Employment Type: Full Time Reports... ...implementation and engineering teams on escalations with strong technical evidence and...Remote workFull timeWork at officeWork from home2 days per week$80k - $100k
...you to be part of our journey. We're a remote-friendly company with offices in San Francisco... ...and Los Angeles. About the Role The Support Engineer role is a key member of the post-sales... ...with customers to resolve them. Escalate complex or product-level issues to Engineering...Remote workWork from homeFlexible hours- ...cybersecurity startup is seeking a Technical Support Engineer to elevate customer operations and... .... The engineer will serve as the top escalation point and collaborate across teams to... ...support processes while working remotely in the PST region. Candidates must possess...Remote work
- ...is looking for a Tier 3 Technical Support Specialist to provide exceptional... ...complex technical issues. This remote role requires proficiency in SQL... ...structure. You’ll work closely with engineering teams and act as a liaison for escalated customer issues. Turnitin...Remote work
$79.31k - $130.3k
...Job Title: Digital Workplace AV Support Engineer Location: Bethlehem, PA Guardian is seeking a... ...Collaboration Support Provide onsite and remote support for conference rooms,... ...locations. Exposure to incident management, escalation handling, and IT service management frameworks...Remote workFull timeWeekend work$105k - $110k
...Job Title: Customer Support Engineer Location: Role is onsite in Monroe Twp NJ, some flexibility /remote work from home with occasional travel to customer sites, manufacturing... ..., scheduling, or supply chain issues. Escalate issues appropriately while maintaining...Remote workContract workWork at officeLocal areaWork from home- ...the first line of technical support—helping end users resolve issues... ...timely resolution or escalation. Support Microsoft 365 environments... ..., and file migrations—to L2+ engineers. Follow documented SOPs... ...collaborate effectively with remote teams. ~ Eagerness to learn...Remote work
$75k - $90k
.... About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front... ...onsite three days a week, and remote employees onsite once a quarter. What... ...judgment about when to resolve vs. when to escalate. Maintain accurate ticket hygiene, timely...Remote workWork at officeLocal areaImmediate startWork from homeHome officeMonday to FridayFlexible hours3 days per week- ...Support Engineer III - A&T The Support Engineer III (Sr. Technical Support Analyst) is a member... ...III handles Tier 3-4 technical escalations and customized support related to data... ..., XML data. Experience working with Remote Desktop, and VPN. Experience with data...Remote work
- ...enterprise-level client is seeking to add an IT Support Engineer to the team in Skaneateles, NY. Please... ...technical support to end users via remote and onsite assistance Resolve... ...application, and connectivity issues Act an escalation point for incidents and service...Remote workHourly payPermanent employmentContract work
- ...Here is a brief description of the Job: We need an IVR Support Engineer to support our central IVR Orchestration and Routing platform... ...communication skills to clearly capture triage steps, findings, and escalation details for L1/L2/L3 teams. Years of Experience: 12.00 Years...Remote work
- ...Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. Key...Remote work
- ...Provide timely, efficient technical support with prompt responses to customer inquiries... ...Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams... ...collaborative team of skilled professionals. A remote-first culture, offering flexibility and...Remote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Support Escalation Engineer. Be the first to apply!


