Claims Coordinator

Job Title: Claims Coordinator – Luxury Eyewear Retailer Location: Mason, OH 45040 (Onsite at Cincinnati Service Center) Pay: $22.55/hour Assignment: Temp 3 months (possible extension) About The Role Kelly® is seeking a detail-oriented Claims Coordinator to join our team onsite, supporting a top luxury eyewear retailer. The ideal candidate will work at the Cincinnati Service Center in Mason, OH. This is a temporary assignment with competitive pay, supporting the Collections team and ensuring claims and payments are accurately managed. Key Responsibilities Manage the ATB (Aged Trial Balance) process to improve collection rates, reduce bad debt, and assist in meeting quarterly reserve risk goals. Research, review, and resolve outstanding claims using internal queries and tools. Log and process claim denials, credits, overpayments, and potential refunds. Collaborate with Plan Owners, Payer Relations, and Finance for accurate processing and escalations. Handle resubmission of claims, monitor claims status, and track denials or payments. Complete write-offs, resubmits, calls, emails, and ensure all actions are documented for auditing. Identify payer trends and system issues affecting claims or collections. Work the “Payment Received After” query weekly to ensure accurate payment application. Provide high attention to detail and maintain accurate documentation. Qualifications High school diploma or equivalent; Associate degree preferred. Prior experience in collections, billing, or claims processing, especially in a healthcare or insurance environment, highly desirable. Strong analytical and research skills; proficiency in Excel (including VLOOKUP) required. Ability to handle and prioritize multiple tasks independently. Excellent verbal and written communication skills. High degree of integrity and attention to confidentiality. Benefits Medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and legal plan. Short-term disability. Retirement savings plan. Service bonus. Holiday pay (up to eight paid holidays per benefit year). Transit spending account. Paid sick leave (as per state or local plan). Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr Kelly