Shift Lead

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. Job Functions Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance Enthusiastically greet and welcome fans to the Dairy Queen brand Strive to exceed fan expectations and deliver fan first service through timely and quality service Assist in the management of specific areas of the restaurant during scheduled shifts Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team Ensure that the restaurant is properly organized and staffed Create and maintain a positive, safe, clean, and inviting environment for fans and team members Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members Model performance standards for all team members and work stations At all times exhibit a genuine passion for excellence Perform other duties as assigned by management #J-18808-Ljbffr Ontario Trillium Foundation