Contents Technician

Contents Technician
Department: Contents Division
Reports To: Contents Manager / Production Manager
Employment Type: Full-Time

Position Overview

The Contents Technician plays a key role in the restoration and packout process by performing on-site contents services for residential and commercial loss projects. This position is responsible for carefully packing, documenting, handling, and transporting customer belongings that have been impacted by fire, water, mold, or other property damage events.

Technicians work directly in customer homes and businesses and must demonstrate professionalism, attention to detail, and care when handling personal property. Responsibilities include completing packouts, inventories, item protection, and preparing contents for transport to cleaning facilities or secure warehouse storage.

In addition to field work, Contents Field Technicians are expected to support other areas within the contents department as operational needs arise. This includes assisting with contents cleaning operations, warehouse organization, inventory management, staging, and other related duties that contribute to the successful completion of restoration projects.

This position requires a strong work ethic, the ability to work in physically demanding environments, and a commitment to maintaining high standards of safety, organization, and customer service.

Key Responsibilities

Field Operations (Packout & Inventory)

• Perform on-site contents packout services at residential and commercial loss locations.
• Carefully handle, wrap, pad, box, and label customer belongings to prevent damage during transport and storage.
• Create detailed inventory records using company software, written logs, and photographic documentation.
• Identify and separate items for cleaning, restoration, disposal, or specialty handling.
• Safely load and unload contents into company vehicles for transport to cleaning facilities or storage warehouses.
• Protect customer property and home interiors during packout operations using proper materials and techniques.
• Work efficiently with team members to complete packout projects according to company timelines and quality standards.

Contents Handling & Protection

• Evaluate contents condition and determine appropriate packing methods and materials.
• Utilize protective wrapping, padding, and specialty packaging for fragile or high-value items.
• Maintain clear labeling systems to ensure accurate item tracking and return during packback.
• Ensure proper handling and documentation of electronics, artwork, antiques, and specialty items.

Cleaning Support

• Assist with contents cleaning processes as assigned, including:
  
  • Hard contents cleaning
  • Ultrasonic cleaning preparation
  • Electronics cleaning
  • Textile and soft goods processing
• Follow cleaning protocols and restoration procedures to safely restore customer belongings.

Warehouse & Inventory Support

• Assist with warehouse operations including staging, organizing, and storing packed contents.
• Maintain accurate storage labeling and location tracking systems.
• Help prepare items for delivery and packback once restoration work is complete.
• Ensure warehouse spaces remain clean, organized, and safe for operations.

Equipment & Vehicle Maintenance

• Maintain company vehicles, tools, and packing equipment in clean and working condition.
• Ensure packout supplies are stocked and ready for field use.
• Report equipment issues or shortages to supervisors promptly.

Safety & Compliance

• Follow company safety policies and proper use of Personal Protective Equipment (PPE).
• Adhere to safe lifting techniques and material handling procedures.
• Maintain awareness of potentially hazardous environments including fire, smoke, water, or mold affected properties.
• Comply with all company operational procedures and restoration industry best practices.

Customer Interaction

• Maintain a professional and respectful presence while working in customer homes or businesses.
• Communicate clearly and courteously with clients when necessary.
• Represent the company in a professional manner at all times.

Qualifications

Education & Experience

• High school diploma or equivalent preferred.
• Previous experience in restoration, packout services, moving, logistics, or warehouse operations is preferred but not required.
• On-the-job training will be provided.

Skills & Abilities

• Strong attention to detail when documenting and handling customer belongings.
• Ability to stay organized while managing multiple items and inventory records.
• Good communication and teamwork skills.
• Ability to adapt to changing work environments and job site conditions.

Physical Requirements

• Ability to lift and carry items up to 50 lbs regularly, with team assistance for heavier items.
• Frequent standing, bending, kneeling, climbing stairs, and moving throughout job sites.
• Ability to work in residential, commercial, and warehouse environments.
• Ability to work in environments affected by fire, smoke, water, or mold damage (PPE provided).

Work Environment

Work is performed in a variety of environments including customer homes, commercial buildings, restoration job sites, and warehouse facilities. Technicians may encounter damaged properties and must be comfortable working in conditions impacted by fire, water, smoke, or mold with proper protective equipment.

Schedule & Availability

• Full-time position.
• Hours may vary depending on project schedules and workload.
• Occasional overtime and on-call may be required during large loss events or peak workload periods.